Senior Network Infrastructure Technician – Cruise Ship Operations
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Job Description
Senior Level 3 Network Technician supporting enterprise network infrastructure and virtualization aboard cruise ships. Troubleshooting, installation, and configuration while providing critical support in remote environments.
Responsibilities:
- Support enterprise networking, virtualization, server infrastructure, and data center operations on cruise vessels
- Provide Level 3 support for complex network, server, virtualization, and infrastructure issues
- Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies
- Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments
- Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy
- Support Hyper-V and VMware virtualization platforms
- Troubleshoot network performance, connectivity, server, and infrastructure issues
- Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement
- Execute maintenance activities and infrastructure upgrades with minimal operational impact
- Maintain technical documentation, procedures, and system configurations
- Coordinate with remote engineering teams and client stakeholders
- Serve as the lead onsite technical representative for Connection
Requirements:
- U.S. Citizen required
- Valid Passport required
- Ability to live and work onboard active cruise ships
- Willingness to remain onboard for assignments lasting up to 4–5 months
- Ability to travel internationally and meet all cruise line onboarding requirements
- Strong Cisco networking expertise
- Virtualization experience
- Advanced troubleshooting capabilities
Benefits:
- great benefits
- total rewards package
- financial, emotional, and physical resources for you and your family
- compensation and medical insurance
- free therapy visits
- mental health coaching and tools
- meditation resources
- generous paid time off package including vacation and sick time, and also Wellness and Volunteer Time Off days
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