Senior Network Infrastructure Technician – Cruise Ship Operations
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Job Description
Senior Level 3 Network Technician supporting enterprise networking and data center operations aboard cruise vessels. Requires extensive travel and ability to work onboard cruise ships for extended periods.
Responsibilities:
- Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
- Install, configure, maintain, and troubleshoot Cisco network environments, including switches, routers, firewalls, and wireless infrastructure.
- Support and administer Microsoft Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and related services.
- Manage and troubleshoot virtualization platforms including Hyper-V and VMware.
- Perform network diagnostics, root cause analysis, and resolution of performance, connectivity, and infrastructure issues.
- Support data center operations, including rack and stack activities, cabling, hardware replacement, and infrastructure upgrades.
- Coordinate and execute planned maintenance activities while minimizing operational impact.
- Document technical issues, resolutions, system configurations, and operational procedures.
- Serve as the primary technical resource onsite and provide guidance to remote support teams as needed.
- Maintain adherence to client operational procedures, security standards, and compliance requirements.
- Represent the company professionally when interacting with client stakeholders, vessel personnel, and third-party vendors.
Requirements:
- Senior Level 3 Network Technician with extensive travel commitment
- U.S. Citizen required
- Valid Passport required
- Ability to live and work onboard active cruise ships
- Willingness to remain onboard for assignments lasting up to 4–5 months
- Ability to travel internationally and meet all cruise line onboarding requirements
- Strong Cisco networking expertise
- Virtualization experience
- Advanced troubleshooting capabilities
- Ability to work independently with minimal supervision in remote and dynamic environments
Benefits:
- medical insurance
- 401k plans
- free therapy visits
- mental health coaching and tools
- meditation resources
- generous paid time off including vacation and sick time, Wellness and Volunteer Time Off days
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