Senior Network Infrastructure Technician – Cruise Ship Operations
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Job Description
Senior Level 3 Network Technician providing technical support aboard cruise vessels. Focusing on enterprise networking, server, virtualization, and data center operations with significant travel requirements.
Responsibilities:
- Serve as the primary onsite technical resource supporting enterprise networking, virtualization, server infrastructure, and data center operations aboard cruise vessels.
- Play a key role in the migration of shipboard environments from VMware to Hyper-V utilizing Veeam while ensuring maximum uptime and operational continuity.
- Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
- Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies.
- Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments.
- Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy.
- Support Hyper-V and VMware virtualization platforms.
- Troubleshoot network performance, connectivity, server, and infrastructure issues.
- Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement.
- Execute maintenance activities and infrastructure upgrades with minimal operational impact.
- Maintain technical documentation, procedures, and system configurations.
- Coordinate with remote engineering teams and client stakeholders.
- Serve as the lead onsite technical representative for Connection.
Requirements:
- U.S. Citizen required.
- Valid Passport required.
- Ability to live and work onboard active cruise ships.
- Willingness to remain onboard for assignments lasting up to 4–5 months.
- Ability to travel internationally and meet all cruise line onboarding requirements.
- Strong Cisco networking expertise.
- Virtualization experience.
- Advanced troubleshooting capabilities.
Benefits:
- Financial, emotional, and physical resources for you and your family.
- Competitive compensation.
- 401k plans.
- Medical insurance.
- Free therapy visits.
- Mental health coaching and tools.
- Generous paid time off including vacation, sick time, Wellness, and Volunteer Time Off days.
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