Senior Operations Manager
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Job Description
Senior Operations Manager overseeing compliance and operational support for property management operations. Managing legal, eviction processes, and administrative support at Darwin Homes.
Responsibilities:
- Manage eviction-related processes and ensure alignment between Owner and Darwin systems
- Maintain and provide routine updates to the shared Evictions Tracker
- Partner with the internal Evictions Team
- Meet with external attorneys at least monthly to ensure compliance with local laws and new statutes
- Support ISP opt-out processes related to evictions
- Train and audit local PM teams to establish rules of engagement on daily compliance issues
- Establish a compliance and evictions SOP and train PM staff on SOP as well as fair housing regulations
- Support regulatory compliance initiatives
- Conduct ad-hoc and annual reviews of state-level landlord-tenant laws
- Facilitate updates to lease addenda and operational workflows based on regulatory changes
- Oversee real estate license tracking and management
- Engage in further advancing licensing for our leadership team
- Research, evaluate and establish a professional development track for PM staff in the Real Estate field
- Coordinate legal case support between stakeholders
- Collect, organize, and disseminate case-related information between Darwin and the Owner
- Evaluate risk factors and make recommendations to both Darwin and Client to avoid litigation and possible liability
- Maintain visibility into ongoing legal matters
- Provide routine updates to the Monday board
- Facilitate follow-ups across Darwin, Owner, and Legal teams
- Foster and maintain relationships with third-party legal advisors
- Provide high-level administrative support to leadership
- Coordinate internal events and logistics
- Support financial operations
- Regularly assess and compare third-party collection agencies by conducting pilot programs to evaluate performance across collection volume, recovery timing, and level of operational support
- Collaborate with third-party partners, internal stakeholders, and clients to deliver comprehensive, data-driven insights that inform vendor selection and ensure effective use of spend
- Maintain data accuracy across platforms
- Perform unit-level updates to reconcile data between Owner and Darwin systems
- Support lease and pricing configuration updates
- Manage lease fee setting updates (as permitted by system access/role)
Requirements:
- 5+ years of experience in business operations, property management, legal operations, or a related field, with increasing scope and responsibility
- Demonstrated experience managing cross-functional initiatives and partnering with internal and external stakeholders (e.g., legal teams, vendors, ownership groups)
- Strong understanding of compliance frameworks, regulatory requirements, and/or landlord-tenant laws, with the ability to translate requirements into operational processes
- Proven ability to manage sensitive and complex workflows, including evictions, legal cases, or compliance-related operations
- Experience working with data systems, CRMs, or property management platforms, with a strong emphasis on data accuracy and process integrity
- Advanced organizational and project management skills, with the ability to prioritize competing initiatives and drive execution in a fast-paced environment
- Strong analytical skills, including experience reviewing reports, identifying exceptions, and implementing process improvements
- Excellent written and verbal communication skills, with the ability to present updates and coordinate across executive-level stakeholders
- High level of discretion and professionalism when handling confidential or legal information
- Experience supporting senior leadership (e.g., VP/EVP level) and managing administrative or operational priorities on their behalf
- Proficiency with communication and workflow tools (e.g., Zendesk, Monday.com, Slack, Microsoft Office/Google Workspace)
- Real estate license (or ability to obtain) preferred.
Benefits:
- Health insurance
- Professional development opportunities
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