Senior Partner Sales Support Specialist
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Job Description
ClickUp, an AI workspace unifying work tools, seeks a Philippines-based specialist supporting global enterprise partner sales operations. Managing deals, CRM systems, onboarding, escalations, and MDF processing.
Responsibilities:
- Provide day-to-day partner support to Enterprise Partner Managers across all regions, including deal registration processing, pipeline management, and opportunity tracking
- Own and process smaller partner-sourced deals end-to-end through internal systems
- Administer Salesforce, deal desk, and CPQ systems, including quote generation, order processing, and approval routing
- Coordinate partner onboarding logistics, including system setup, tool training, and transaction readiness
- Maintain partner CRM data hygiene, pipeline inputs, deal stage progression, and leadership reporting
- Serve as the internal point of contact for partner deal escalations, coordinating with Deal Desk, Legal, Finance, and RevOps
- Process MDF submissions, track claims, and ensure timely partner reimbursement
- Manage partner communications, scheduling, follow-ups, and coordination across time zones
- Represent ClickUp with customers and partners on Zoom
- Monitor and troubleshoot system issues affecting partner deal flow
- Identify and implement operational improvements to reduce deal cycle time and simplify partner transaction processes
Requirements:
- 3+ years of experience in sales support, sales operations, or partner operations within a SaaS or technology company
- Strong proficiency with CRM tools, preferably Salesforce, and productivity platforms
- Exceptional organisational skills and ability to manage multiple priorities across time zones
- Excellent written and verbal English communication skills
- Experience working in a globally distributed team and supporting AMER and EMEA time zones
- Highly detail-oriented with a bias toward action and process improvement
- Ability to work independently with minimal supervision while communicating effectively with remote team members
- Must be based in the Philippines
- Willingness to flex working hours to overlap with EMEA and AMER business hours
- Experience in a customer- and partner-facing role, with confidence presenting and communicating on Zoom
- Experience in channel or partner sales environments preferred
- Familiarity with partner program structures such as VARs, Referral Partners, Consultancies, and System Integrators preferred
- Experience with ClickUp or similar project management platforms preferred
- Background in Enterprise software sales cycles preferred
- Ability to leverage AI daily; AI fluency is evaluated during the hiring process
Benefits:
- AI-native work environment with daily use of AI
- Remote work
- Opportunity to work with globally distributed teams across AMER, EMEA, APAC, and LATAM
- Global scope and exposure to Enterprise Partner Managers worldwide
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