Senior Principal Field Service Engineer
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Job Description
Senior field service engineer optimizing FormFactor semiconductor probe card systems. Troubleshooting customer production issues and supporting product reliability, qualifications, and new product introductions.
Responsibilities:
- Install, configure, qualify, maintain, troubleshoot, optimize, and support FormFactor semiconductor probe card systems, accessories, and related test interface products
- Perform preventive and corrective maintenance at customer sites
- Complete final system acceptance according to established procedures
- Provide technical support through onsite visits, telephone, email, and remote diagnostic tools
- Complete service reports, work orders, installation documentation, and field activity reports
- Serve as primary technical contact for assigned customer accounts and strategic customer programs
- Diagnose and resolve complex probe card performance, hardware, electrical, mechanical, and process-related issues
- Lead onsite and remote troubleshooting and drive containment, corrective actions, and long-term solutions
- Analyze field performance data and recommend product or process improvements
- Support field investigations, product returns, reliability concerns, and new product introductions
- Collaborate with Engineering, Manufacturing, Quality, Reliability, Program Management, Sales, Product Management, and Customer Support teams
- Communicate technical findings, risks, corrective actions, and recovery plans
- Provide technical guidance and mentorship to Field Service Engineers and support personnel
- Conduct technical training for Field Service Engineers, customers, and end users
- Contribute to service procedures, troubleshooting guides, and technical documentation
- Ensure compliance with quality and safety requirements and escalate concerns when necessary
Requirements:
- Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience
- Microsoft Office 365
- Analytical problem solving
- Detail-oriented
- High reliability
- Punctuality
- Teamwork
- Ability to work independently
- Extensive domestic and international travel to customer sites
- Compliance with company quality standards, service procedures, customer requirements, and applicable safety regulations
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- 401(k) with company match
- Employee stock purchase plan (ESPP)
- Paid time off
- Quarterly profit-sharing bonuses
- Flexible spending or savings accounts
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