Senior Product Design Analyst
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Job Description
Senior Product Designer leading user experience initiatives for RD Station Conversations. Collaborating with teams to enhance user satisfaction and operational efficiency in a dynamic setting.
Responsibilities:
- Lead Discovery and Delivery initiatives, adapting the design process to the squad’s needs;
- Design experiences for complex multichannel support flows, reducing friction and simplifying critical customer journeys;
- Structure solutions iteratively, rapidly validating hypotheses and evolving the experience based on continuous learnings;
- Conduct qualitative and quantitative research, usability testing, and behavioral analysis to inform product decisions;
- Use adoption, engagement, conversion, satisfaction metrics and customer feedback to measure impact and guide design decisions;
- Map journeys, identify experience improvement opportunities and help increase the perceived value of the product;
- Contribute to the evolution of the Design culture by sharing knowledge and providing feedback that strengthens the team.
Requirements:
- Solid experience as a Product Designer in digital products, participating across the full Discovery and Delivery cycle;
- Experience with web products, especially applications with business rules and complex flows;
- Strong command of UX research, using qualitative and quantitative methods to support decisions;
- Experience with information architecture, journey mapping and Service Design;
- Experience influencing roadmap decisions using data, research and well-structured arguments;
- Proficiency in Figma and prototyping tools;
- Experience using AI tools for research, ideation, prototyping or design process optimization.
Benefits:
- Whole-Person Wellbeing: We take care of those who drive progress. We seek the holistic wellbeing of every team member through actions and benefits that enable self-care resources across five pillars: Emotional, Financial, Physical, Occupational and Social.
- Plurality and Belonging: Diversity is what makes us powerful. We actively promote inclusion and belonging, ensuring TOTVS is a place where you can be yourself. Our expertise is human and alive: we embrace differences to empower businesses inside and outside the company.
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