Senior Product Management Advisor – Encircle Rx
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Job Description
Product Management Senior Advisor overseeing EncircleRx at Evernorth Health Services. Driving healthcare product strategy, implementation, analytics, and cross-functional operational improvements.
Responsibilities:
- Shape product growth, scalability, operational effectiveness, and market success for assigned products and programs
- Manage and oversee EncircleRx day to day
- Support new product ideation and turn strategies into operationalized product enhancements
- Define product requirements and ensure successful implementation of product initiatives
- Develop and execute product strategies, roadmaps, and long-term growth plans
- Analyze product performance and recommend improvements to customer experience, operational efficiency, and business outcomes
- Lead and influence cross-functional teams across product development, enhancement, implementation, and ongoing management
- Liaise between business stakeholders and operational, technical, and clinical teams
- Facilitate discussions, resolve issues, and keep product initiatives on track
- Translate business needs into product requirements and operational solutions
- Develop business requirements, process flows, stakeholder communications, and implementation plans
- Support product launches, enhancements, and operational readiness
- Monitor implementation progress and identify risks, dependencies, and mitigation strategies
- Improve product administration processes through standardization, automation, and continuous improvement
- Maintain documentation, workflows, governance processes, and operational best practices
- Analyze product performance, operational metrics, client feedback, and utilization trends
- Develop reporting, business cases, and executive-level presentations
- Monitor KPIs and identify trends requiring action or investment
- Serve as a product subject matter expert for internal stakeholders and client-facing teams
- Support client discussions, strategic reviews, and escalated product inquiries
- Partner with Sales and Account teams on client requests, custom solutions, and product fit assessments
- Provide strategic guidance and subject matter expertise to peers, project teams, and leadership
- Mentor less experienced team members and champion innovation and best practices
Requirements:
- Bachelor's degree or equivalent work experience
- 5+ years of experience in Product Management, Product Operations, Program Management, Business Analysis, Healthcare Operations, or a related field
- Experience leading complex initiatives and driving cross-functional collaboration
- Strong analytical, problem-solving, and strategic thinking skills
- Experience developing business requirements, process documentation, and executive communications
- Exceptional communication, presentation, and stakeholder management skills
- Ability to influence without direct authority and navigate ambiguity
- Experience supporting healthcare, pharmacy benefit management (PBM), healthcare technology, or benefit management solutions
- Knowledge of product development methodologies and lifecycle management practices
- Experience with client-facing product support, implementation, or consulting activities
- Experience evaluating business opportunities and developing strategic recommendations
- Advanced Excel, reporting, and presentation development skills
- Home internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working from home
Benefits:
- Annual bonus plan eligibility
- Medical benefits
- Vision benefits
- Dental benefits
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days paid time off per year
- Paid holidays
- Leaves of absence
- Remote work option (home working permitted with required broadband/fiber connection)
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