Senior Product Manager
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Job Description
Senior Product Manager responsible for leading product features and driving business value in AI-driven solutions for contact centers. Own strategy and roadmap while collaborating cross-functionally.
Responsibilities:
- Serve as the lead product manager for a product suite, capable of leading net-new products from concept to launch.
- Drive the product strategy and roadmap to establish a leadership position in the market.
- Tie product bets to measurable business value: define the customer and company outcomes each initiative should drive, and own hitting them.
- Develop a deep understanding of target customers and the competitive landscape to identify market and product opportunities.
- Create user stories and product requirements that help designers and engineers translate insight into software that delights customers.
- Prioritize the list of features to achieve the overarching strategy and business objectives.
- Work collaboratively with marketing, sales, customer success, and support teams to launch products and ensure success across the customer lifecycle.
- Collect and analyze qualitative and quantitative data to measure product success and glean new insights.
- Complete usage and competitive analysis reporting.
- May manage and mentor other members of the product team.
Requirements:
- 5+ years of product management experience, preferably in B2B SaaS.
- A track record of products that created real business value, for customers and for the company, not just a list of things you shipped.
- Experience creating a high-level vision and plan, and communicating it throughout the organization effectively.
- Able to structure and process qualitative or quantitative data and draw insightful, actionable conclusions from it.
- Experienced and comfortable working at the technical level, understanding APIs and data.
- Hands-on experience with agile development processes, including breaking a big vision into bite-size milestones, writing user stories, and prioritizing the backlog.
- Ability to make decisions on their own.
- Experience planning, organizing, scheduling, and meeting deadlines in an efficient and productive manner.
- Speaks and writes clearly and concisely in a manner appropriate to the intended audience.
- A strong desire to understand others' viewpoints and learn how things work.
- Will not let important details or information slip through the cracks.
- A team player who brings a "can do" attitude to work every day.
Benefits:
- Competitive salary, equity, and great benefits: healthcare, 401(k), unlimited PTO, and learning stipends
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