Senior Projekt- und Prozessmanager, Customer Activation
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Projekt- und Prozessmanager für Kundenaktivierung beim deutschen Glasfasernetzbetreiber OXG. Steuerung von FTTX-Roll-outs, Kundenanschaltungen, IT-Anforderungen und Partner-Onboarding.
Responsibilities:
- Aufbau schlanker und effizienter Prozesse mit Kollegen aus NE3, NE4 und dem Produktmanagement
- Fungieren als Demand-Manager gegenüber der IT für relevante Ticket- und Field-Service-Systeme
- Priorisieren von Anforderungen anhand der Unternehmensziele
- Bereitstellen von Auswertungen und Berichten für den Head of Customer Activation zur Analyse der Kundenanschaltungen und Performance
- Sicherstellen einer skalierbaren Partnerbasis gemeinsam mit Einkauf und Partnermanagement
- Begleitung von Ausschreibungsprozessen für das Onboarding neuer Partner
- Steuerung und Koordination von Telekommunikationsprojekten und Infrastruktur-Roll-outs
Requirements:
- Einschlägige Berufserfahrung im Bereich Glasfaserausbau, insbesondere in der Kundenerschaltung und Fehlerbehebung
- Abgeschlossenes Studium im technischen oder kaufmännischen Bereich oder alternativ eine Ausbildung im technischen TK-Sektor (Festnetz)
- Langjährige Berufserfahrung mit Infrastruktur-Projekten oder vergleichbaren FTTX-Roll-outs
- Mehrjährige Erfahrung in der Anschaltung und Provisionierung von Endkunden
- Erfolgreiche Steuerung und Koordination von Telekommunikationsprojekten
- Umfangreiche Erfahrung im Projektmanagement
- Hohe Auffassungsgabe
- Starke Kommunikationsfähigkeit
- Exzellente Deutsch- und Englischkenntnisse
Benefits:
- Flache Hierarchien mit Raum für Deine Ideen und konstruktives Feedback
- Übernahme der Kosten für einen leistungsstarken Internetanschluss mit bis zu 50 € netto im Monat
- Digitaler Essenszuschuss von bis zu 115,05 € netto im Monat
- Flexible Arbeitszeiten
- Möglichkeit, innerhalb Deutschlands von zu Hause zu arbeiten
- Möglichkeit, bis zu 25 Tage im europäischen Ausland zu arbeiten
- Monatlicher Rabatt von 40 € auf die Mobilfunk- oder Festnetzrechnung
- 30 Tage Urlaub im Jahr, plus Heiligabend und Silvester
- Bis zu 10 Tage unbezahlter Urlaub zusätzlich mit Xtra-Plus
- Zuschuss für Bikeleasing über EURORAD
- Unterstützung der Mitgliedschaft im Urban Sports Club
- Kooperation mit awo lifebalance
- 5 % zusätzlich zum Jahresgrundgehalt für die Altersvorsorge
- 3-monatige Entgeltfortzahlung im Krankheitsfall
- Absicherung bei Invalidität und im Todesfall
Similar Jobs
Head of Fraud Operations
Head of Fraud Intelligence transforming SentiLink’s identity verification and risk solutions through scalable fraud operations. Building fraud insight, prevention impact, analyst development, and cross-functional influence.
Senior Director, Customer Operations Strategy, AI & Automation
Engageware Senior Director scaling customer operations, AI, and automation across SaaS customer success, support, services, and marketing. Building systems, workflows, data visibility, and operating discipline for growth.
HIM Operations Specialist
HIM Operations Specialist indexing and managing clinical documentation for Advocate Health, a nonprofit integrated U.S. health system. Supporting EHR record completion, chart correction, and clinician documentation workflows.
Director of Insurance Operations
Director leading insurance operations for Odevo, an international residential property management company. Managing teams, broker partnerships, scalable processes, renewals, reporting, and growth across the US market.
Operational Excellence Consultant – Director
Operational Excellence Director leading Honeywell Aerospace’s Lean AOS transformation. Optimizing end-to-end supply chains through coaching, Kaizen, change projects, and digital innovation.
Payer Authorization Operations Associate
Payer Authorization Operations Associate supporting Abby Care’s AI-enabled family-led home-care platform. Managing authorization documentation, payer requirements, and caregiver-family communications.
Financial Operations Lead, Vendor Operations
Financial Operations Lead managing vendor contracts, invoices, spend, and governance for Airbnb’s global hospitality marketplace. Driving vendor finance efficiency across cross-functional teams.
Senior Operations Manager – Travel Agency
Senior operations manager coordinating vendors, domains, app stores, email operations, and QA for Travel Hack’s private-rate travel platform. Driving launch readiness through evidence-based administration and reporting.
Legal Operations Manager
Legal Operations Manager optimizing workflows, technology, and metrics for Agiloft’s contract lifecycle management software. Managing CLM processes, legal budgets, automation initiatives, and departmental performance.
Manager, Monitoring Operations
Novartis patient-support monitoring manager overseeing call, case, and compliance quality programs. Delivering CRM analytics, governance reporting, and continuous-improvement insights.
Advanced Brokerage Operations Professional, Licensed
Licensed brokerage operations professional answering calls and processing complex account transactions for Thrivent, a membership-owned financial services organization. Providing accurate service remotely to members, field professionals, and internal teams.
Field Operations Coordinator
Field Operations Coordinator conducting vehicle inspections for OPENLANE's digital wholesale auto marketplace. Coordinating dealerships, documenting vehicle conditions, and submitting inspection reports.
Vice President, Operational Excellence
Vice President leading operational excellence, labor strategy, training, and profitability for Take 5 Oil Change. Driving process improvement across 700+ corporately owned shops and field teams.
Spécialiste des opérations de prêts
Lending operations specialist processing loan transactions, documentation, and service requests for BMO, a Canadian personal and commercial bank. Supporting reconciliations, regulatory controls, escalations, and process improvements.
Professional Services Operations Specialist – Northeast
Professional Services Operations Specialist streamlining pre-sales operations for GuidePoint Security, a cybersecurity solutions provider. Managing SOWs, Salesforce data, proposals, quality assurance, and workflow improvements.
Operations Executive
Operations Executive coordinating compliance and club audits across the Premier League’s female and male football talent pathways. Managing logistics, action plans, reporting, stakeholder communications, and safeguarding-related assessment processes.
Director of Development Strategy – Operations
Director optimizing global fundraising strategy and operations for New Energy Nexus, an NGO supporting clean-energy entrepreneurs. Leading distributed teams, pipelines, proposals, CRM systems, and fundraising collateral across international programs.
Operations Analyst
Operations Analyst improving residential program tools, reporting, and processes. Developing Excel solutions, managing project timelines, and supporting change rollouts.
Pharmacy Operations Coordinator
Pharmacy Operations Coordinator overseeing PBM claims and formulary processes for American Health Plans. Supporting CMS compliance, Medicare reporting, audits, member eligibility, and plan operations.
Insurance Operations Specialist
Insurance Operations Specialist improving agency workflows and platform adoption for Outmarket, an AI-powered commercial insurance platform. Partnering with clients and CSMs on training, enablement, issue triage, onboarding, renewals, and expansion.