Senior SAP Agent Performance Management – Lead Functional Consultant

Posted 2ds ago

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Job Description

SAP APM consultant leading insurance agent compensation implementations for an insurance company. Supporting integrations, production issues, commissions, hierarchies, compliance, and payouts.

Responsibilities:

  • Lead end-to-end SAP Agent Performance Management implementations
  • Conduct business requirements gathering and solution design workshops
  • Configure SAP APM modules for agent onboarding, producer and broker management, agent hierarchy management, licensing and compliance tracking, commission and incentive compensation processing, and statement and payout generation
  • Design commission structures, schedules, and compensation plans
  • Configure workflows, forms, validations, and business rules
  • Support data migration, cleansing, and reconciliation activities
  • Develop and execute unit, system integration, and user acceptance testing strategies
  • Participate in deployment and hypercare support activities
  • Provide L2/L3 production support for SAP APM
  • Analyze and resolve commission calculation issues
  • Troubleshoot agent hierarchy and ownership problems
  • Investigate payout discrepancies and commission disputes
  • Support month-end and quarter-end processing activities
  • Monitor interfaces and resolve integration failures
  • Perform root cause analysis and implement permanent fixes
  • Collaborate with business users and technical teams to resolve incidents and service requests
  • Support SAP APM integrations with SAP S/4HANA, SAP ECC, SAP SuccessFactors, data warehouses, CRM systems, and insurance policy administration systems
  • Support inbound and outbound data feeds

Requirements:

  • 5+ years of SAP Agent Performance Management experience
  • Minimum 2 full lifecycle SAP APM implementations
  • Minimum 2 years of SAP APM production support experience
  • 10–15 years of SAP experience
  • 5–7 years of CRM experience
  • 2–3 APM implementations
  • Hands-on expertise implementing, configuring, integrating, and supporting SAP APM solutions
  • Experience with agent onboarding, compliance, hierarchy management, commission processing, incentive compensation plans, and agent lifecycle management
  • Experience with SAP S/4HANA, SAP ECC, SAP SuccessFactors, data warehouses, CRM systems, and insurance policy administration systems
  • Experience with API-based and file-based integrations
  • Experience supporting inbound and outbound data feeds

Benefits:

  • Possible travel