Senior Service Designer – AI Ecosystems, Value Realization
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Job Description
Senior Service Designer at Huntridge Labs architecting AI collaboration and maximizing AI value realization. Responsibilities include service design, blueprints, and operational efficiency improvements.
Responsibilities:
- architect the end-to-end service journeys where humans and AI agents collaborate
- Design high-efficiency service blueprints that strategically deploy autonomous AI agents to automate high-volume, low-complexity tasks
- Architect robust fallback and escalation mechanisms
- Design intuitive, transparent AI touchpoints that overcome user skepticism
- Utilize advanced GenAI synthesis and simulation tools to shrink traditional research-to-prototype design cycles by 40%
- Build reusable frameworks and self-service service design toolkits
Requirements:
- 5+ years leading service design or product strategy, with a proven track record of tying design interventions to hard business metrics (revenue, retention, efficiency)
- Deep, practical understanding of generative AI capabilities, agentic design principles, conversational UI, multi-modal interfaces, and backend operational cost structures
- Proven ability to map front-end user touchpoints to intricate back-office operational realities, data pipelines, and business logic
- Ability to balance qualitative user insights with quantitative business analytics to prioritize high-impact design changes
- Exceptional facilitation skills with a track record of driving cross-functional alignment across engineering, product, and operations
Benefits:
- one of the best benefits packages in the industry
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