Senior Service Specialist, Diesel Engines
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Job Description
Senior Service Specialist providing technical support and training for diesel engines at Rehlko. Troubleshooting warranty claims and building relationships with dealers in the USA.
Responsibilities:
- Provide direct technical support to our dealers and other customers through our technical call center, email, product support requests and other channels.
- Support our dealers and OEM partners in a manner that maintains and grows our service level as a competitive advantage over other engine brands
- Analyze warranty claims from dealers, distributors, and OEMs to insure they meet our warranty policy guidelines and approve, adjust, or reject as appropriate.
- Identify any potential problem trends based on field reports, arrange for the return of sample parts, and submit Field Complaints as needed to drive corrective action.
- Provide consulting service to Technical Publications staff and Training Department for their preparation of service manuals, bulletins, kit instructions, training, etc.
- Travel to dealers to investigate and remedy field problems or disputed warranty claims.
- Occasional visits to dealers and OEM partners to build a technical relationship and support their business growth.
- Attend annual dealer open houses to support dealers and their customers.
- Attend trade shows as required to be the face and voice of diesel service at these events.
- Personally demonstrate and drive the Kohler Core Competencies.
- Focus on the End Customer
- Build Trust
- Set High Standards of Performance
- Drive Continuous Improvement
Requirements:
- Three to five years of experience of troubleshooting and repairing common rail diesel engines.
- Experience with small spark ignited engines a plus.
- Strong customer experience skills are required along with ability to read and interpret, engineering drawing, wiring diagrams and technical manuals.
- Associates degree in an engine or mechanical / electrical field preferred.
- Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Benefits:
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
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