Senior ServiceNow Technical Architect
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Job Description
ServiceNow Technical Architect leading CSM, ITSM, and ITOM architecture for SAS, a data and AI software company. Designing secure integrations and scalable enterprise platform solutions.
Responsibilities:
- Serve as technical authority for CSM, ITSM, and ITOM architectures
- Lead design and implementation of scalable, out-of-the-box-compliant solutions
- Partner with business, solution, domain, and enterprise architecture stakeholders
- Design and guide integrations across Azure, Datadog, Tanium, and other enterprise systems
- Maintain architectural documentation
- Participate in Architecture Review Board, Configuration Control Board, and other governance boards
- Provide technical direction and oversight to developers and administrators
- Influence design decisions, ensure code quality, and promote out-of-the-box and DevOps best practices
- Collaborate with Business Systems Analysts and Product Owners to plan and prioritize Agile sprint work
- Conduct design and code reviews
- Partner with federated development teams and platform operations on design, configuration, and release management
- Ensure configurations and customizations comply with SAS governance policies and ServiceNow best practices
- Use Health Scan results, skipped-item analysis, and remediation plans to reduce technical debt
- Support CMDB, service mapping, and event correlation initiatives
- Contribute to the Platform + Product + DevOps operating model
Requirements:
- US Citizen required
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
- 8+ years of ServiceNow platform experience
- At least 3 years in an architectural or senior technical lead capacity
- Deep technical expertise in CSM, including Case Management and Workforce Optimization
- Deep technical expertise in ITSM, including Incident, Change, Problem, and Request
- Deep technical expertise in ITOM, including Discovery, Service Mapping, Event Management, CMDB, Certificate Management, and Tag Governance
- Expertise in CSDM and CMDB design
- Expertise in Flow Designer, JavaScript/Glide API, IntegrationHub, and Service Bridge
- Expertise in MID Server architecture and external integrations
- Expertise in platform security, including ACLs, role design, and data segregation
- Strong communication and stakeholder engagement skills
- ServiceNow Certified System Administrator (CSA) certification
- Certified Implementation Specialist certifications in CSM, ITSM, and ITOM
- Certified Application Developer (CAD) certification
- Experience working with hybrid or offshore teams
- Familiarity with ServiceNow DevOps, ATF, and Agile methodologies
- Familiarity with ServiceNow NowAssist and Agentic AI
Benefits:
- Comprehensive medical, prescription, dental and vision plans
- PPO with low annual deductible and copays
- HDHP combined with a health savings account with a contribution from SAS
- Onsite Health Care Center free to employees and family members enrolled in the PPO plan
- Pharmacy shipping prescriptions at no additional charge for employees not local to HQ
- Industry-leading 401k plan
- Tuition Assistance Program and programs and resources to support your development
- Vacation time
- Paid holidays
- U.S. Winter Wellness Break between December 25 and January 1
- Volunteer Time Off
- Parental leave
- Unlimited paid sick days
- Generous childcare benefits for all full-time employees
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