Senior Site Reliability Engineer
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Job Description
Senior Site Reliability Engineer at Order.co to ensure reliable and scalable software systems. Collaborate with the Platform team while maintaining operational efficiency and infrastructure excellence.
Responsibilities:
- Ensure software systems are reliable, scalable, performant, and operationally efficient
- Design, build, and operate highly available, scalable, and fault-tolerant infrastructure and platform services
- Define and maintain service level objectives (SLOs), service level indicators (SLIs), and error budgets across platform systems
- Lead incident response efforts for complex production outages; drive root-cause analysis and long-term remediation actions
- Develop infrastructure automation and self-service tooling to reduce operational toil and improve engineering velocity
- Build and maintain CI/CD pipelines, deployment automation, and release engineering workflows
- Design and maintain comprehensive monitoring, logging, tracing, and alerting systems for distributed services
Requirements:
- Strong foundation in computer science fundamentals: data structures, algorithms, and system design
- Familiarity with building production-grade applications and services using Ruby and Ruby on Rails
- Deep expertise with Linux systems administration and production troubleshooting
- Strong experience operating cloud infrastructure at scale, particularly within AWS environments
- Experience with Kubernetes, container orchestration, and cloud-native infrastructure patterns
- Proficiency with infrastructure as code tools such as Terraform or CloudFormation
- Expertise designing and operating CI/CD pipelines and deployment automation systems
- Deep understanding of observability tooling including Datadog, OpenTelemetry, or similar platforms
- Strong knowledge of distributed systems reliability patterns including redundancy, failover, autoscaling, rate limiting, and graceful degradation
- Experience supporting distributed microservices architectures and event-driven systems
Benefits:
- Competitive compensation including base salary, bonus, and equity
- Employer-sponsored 401(k) with match
- Comprehensive medical, dental, and vision coverage
- Flexible time off and hybrid work environment
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