Senior Software Engineer – ServiceNow, CSM, Custom Application
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Job Description
ServiceNow Senior Software Engineer developing CSM and custom applications for enterprise clients. Leading engineers and delivering complex ServiceNow integrations, customizations, and platform solutions.
Responsibilities:
- Lead, coach, and mentor a team of Software Engineers
- Implement and develop ServiceNow customizations based on functional and technical requirements
- Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues
- Troubleshoot and resolve issues related to CSM, integrations, portals, and other ServiceNow modules
- Support and maintain ServiceNow modules
- Support and maintain integrations between ServiceNow and external systems
- Collaborate with stakeholders and end users to deliver effective ServiceNow solutions
- Participate in platform upgrades, clones, patching, and performance optimization initiatives
- Ensure adherence to ServiceNow development and configuration best practices
- Document technical solutions, workflows, and issue resolutions
- Perform deployments
Requirements:
- Experience with ServiceNow CSM and Custom Applications
- Experience leading, coaching, and mentoring a team of Software Engineers
- Ability to implement and develop customizations from functional and technical requirements
- Experience with large-scale, complex professional services projects
- Advanced troubleshooting and root cause analysis skills on the ServiceNow platform
- Experience with CSM, integrations, portals, and ServiceNow modules
- Experience supporting and maintaining ServiceNow modules
- Experience supporting and maintaining integrations between ServiceNow and external systems
- Ability to collaborate with stakeholders and end users to understand requirements
- Knowledge of ServiceNow development and configuration best practices
- Certified System Administrator (CSA) certification required
- Certified Application Developer (CAD) or CIS-ITSM certification required
Benefits:
- Healthy work-life balance
- Collaborative and innovative culture
- Support for professional growth
- Official ServiceNow training
- Support and guidance on projects
- Opportunity to achieve multiple ServiceNow certifications
- Equal opportunity workplace
- Disability accommodation support
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