Senior Software Engineer – Trust and Safety
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Job Description
Senior Software Engineer focusing on Trust & Safety systems for Rula's pivotal mental health ecosystem. Leading product implementations remotely while mentoring engineers in a fully remote environment.
Responsibilities:
- Serve as a leader in our digital armor, driving product-based implementations that enable us to fulfill, audit, measure, and enforce critical Trust & Safety policies across both internal and external-facing users and workflows.
- Help lead the charge on both product architecture and operational, process-based solutions—building robust custom tools and leveraging top-tier industry solutions to investigate and mitigate threats like fraud, billing anomalies, and credential abuse.
- Establish a brand-new engineering domain from the ground up, mentor other engineers, and build scalable systems that directly protect a vital mental health ecosystem.
Requirements:
- 4+ years of SWE experience, 1+ years working on Trust & Safety systems & 1+ years of experience helping with a brand new project or team
- Experience working on cross-functional teams to bridge the gap between technical and non-technical groups
- Fullstack experience building modern database-backed (sql/no-sql) web applications
- Microservice development knowledge and experience
- A passion for and ownership of mentoring others, reviewing architectures, and establishing design patterns.
- Have driven all phases of the development lifecycle: planning, specing, execution, and measuring success, post-launch maintenance
- Examples of working on highly complex projects with a focus on achieving sustainable results
- Start-up experience
- Experience developing SaaS applications using the Amazon Web Services (AWS) cloud platform
- Previous experience in products with high reliability/accuracy requirements (finance, mission critical systems, etc.)
- Experience with “on-call”, ability to deep dive complex issues and drive them to resolution independently
- Experience with NodeJs, Typescript, Kafka
Benefits:
- 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
- Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access: Start saving for your future
- Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP): Supporting your mental and physical health
- Quarterly department stipend: Fun team-building activities or in-person gatherings
- Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
- Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
- Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend
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