Senior Software Engineer – TSM/OMT
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Job Description
Senior ServiceNow engineer developing TSM/OMT work-order, scheduling, and dispatch applications. Supporting NewRocket’s enterprise clients with service mapping, discovery, and CMDB integrations.
Responsibilities:
- Develop customer applications for Work Order management, scheduling, and dispatch using ServiceNow TSM/OMT
- Collaborate with stakeholders to identify key functionality within custom ServiceNow instances
- Enhance ServiceNow event rules as necessary to ensure proper CMDB binding
- Interact with technical SMEs to obtain environment information supporting service map and event work
Requirements:
- Experience with TSM/OMT in ServiceNow
- Comprehension of, and the ability to communicate and implement TSM/OMT solutions
- Ability to develop interfaces for each user audience depending on custom application models or Service Portals
- Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs via REST
- Experience with service-oriented and distributed application architecture in the enterprise, including web services, data access and persistence, and client/server
- Understanding of Credential less and Credential based Discovery
- Ability to install, configure, and integrate ServiceNow TSM/OMT software products, focused on discovery, service mapping, certification management, Service Graph Connectors, and Multisource CMDB
- Ability to prevent duplicate CIs with CI identifiers
- Ability to extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
- Knowledge and ability to configure, manage, and maintain MID servers
- Proficiency with command line console for Service Mapping
- Ability to work with and migrate patterns between environments for Service Mapping
- Proficiency configuring Identification Rules for Service Mapping
- Ability and knowledge in Discovery of multi-tier services, including advanced pattern configuration for Service Mapping
Benefits:
- Healthy work-life balance
- Collaborative and innovative culture
- Support for professional growth
- Diversity and inclusion commitment
- Equal opportunity workplace
- Disability accommodation support
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