Senior Solution Consultant
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Job Description
Senior Solutions Consultant driving technical wins and revenue for New Relic’s observability platform. Partnering with sales and enterprise customers across discovery, demos, and proof-of-concept engagements.
Responsibilities:
- Understand client business challenges and technical environments through deep discovery and engagement
- Present technology solutions and demonstrate New Relic platform capabilities
- Drive the Technical Win by resolving technical objections and aligning solutions to business value
- Drive revenue for the New Relic platform in partnership with Sales, Product Management, and executives
- Lead technical strategy for prospects and customers throughout sales cycles
- Partner with Sales Account Executives to generate new revenue and expand existing customer relationships
- Lead value and solution discovery workshops
- Create technical proofs through demonstrations, presentations, workshops, and business value assets
- Develop and present points of view on the potential of the New Relic platform
- Execute proof-of-concept and pilot engagements
- Identify and resolve critical business and technical issues
- Contribute to revenue goals for the assigned territory
- Collaborate with account teams on business and technical problems
- Share best practices and reusable assets with Solutions Consultants
- Provide product enhancement feedback to Product Management
- Maintain awareness of competitive analysis and market differentiation
- Build relationships with customer stakeholders and executives and develop customer champions
- Support marketing initiatives including industry events, executive briefings, user groups, conferences, customer references, and social media campaigns
Requirements:
- 8+ years of pre-sales experience and/or experience in similar customer-facing technical roles is desirable
- Experience and understanding of monitoring and observability
- Experience with AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics, and visualization
- Experience with open source technologies including Prometheus, Grafana, Opencensus, and ELK is desirable
- Development experience in one or more of Java, .NET, Ruby, C/C++, Python, JavaScript, or React
- Clear understanding of cloud architecture, networking, Infrastructure as Code, and serverless computing
- Excellent written, verbal, presentation, and interpersonal skills
- Strong problem-solving skills
- Understanding of value-based selling in customer-facing roles
- Strong balance of sales, business, and technical skills
- Experience working with enterprise customers, especially in Digital Natives, ECommerce/Retail, Healthcare, Media and Entertainment, Telco, Financial Services, Gaming, Hospitality, and Travel
- Passion and energy for technology and a desire to learn
- Willingness to travel
- Must verify identity and eligibility to work
- Criminal background check required
- Visa sponsorship is not available for this position
Benefits:
- Flexible workforce model supporting fully office-based, fully remote, or hybrid workplaces
- Reasonable accommodation support during the application or recruiting process
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