Senior Solutions Analyst – Care Services
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
PointClickCare health-tech support analyst serving senior-care users remotely. Managing technical support cases, customer relationships, knowledge articles, and CRM records for healthcare providers.
Responsibilities:
- Provide timely and world class customer support to users via multiple channels
- Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
- Take ownership and follow up on open cases which are unresolved
- Build strong client relationships by following up with customers in a timely manner
- Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
- Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
- Support the department’s goals, objectives, and deliverables
- Work shifts between 8am and 8pm as required
- Participate in the development and improvement of operational tools and processes
- Report into the Sr Manager, Customer Support
Requirements:
- Exposure to AI tools and a desire to leverage them to enhance work content and user experience
- Ability to handle clients professionally and confidently during all interactions
- Ability to work on concurrent tasks while organizing, prioritizing, and coordinating assignments
- Critical thinking and time management skills in a fast-paced environment
- Sound understanding of API and service technologies and functions
- Ability to work autonomously or as part of a remote team
- Ability to establish and maintain effective relationships with internal and external stakeholders
- Degree or post-secondary education in Information Technology or a related technical field preferred
- Experience in a technical support position an asset
- Expertise in Care Delivery for Senior Living Facilities
- Ability to work shifts between 8am and 8pm as required
Benefits:
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
- Performance based bonus
- Fulltime benefits
- Overtime eligible
Similar Jobs
Product Business Analyst
Business Analyst translating requirements for Dotmatics’ Luma scientific SaaS platform. Driving user stories, backlog refinement, Agile delivery, and UAT across Product and Engineering.
AI Product, Business Analyst
AI Product & Business Analyst shaping AI strategy, use cases, prompts, and projects for Germany’s leading care provider. Supporting digital transformation across 290 care facilities and related services.
Digital Business Analyst
Digital Business Analyst supporting veterinary-focused digital business initiatives. Applying business analysis and Microsoft Office skills while traveling up to 50% annually.
Senior IT Business Analyst
Senior IT Business Analyst improving Ryder’s fleet, transportation, and supply-chain operations. Leading requirements, process improvement, automation, testing, and analyst mentoring.
Senior Product Management Analyst
Senior analyst shaping Life & Retirement products at Horace Mann, an insurer serving educators. Delivering competitive intelligence, market analysis, and illustration systems expertise.
Analista de Negócios
Analista de Negócios na Spassu, empresa de tecnologia, levantando requisitos e modelando processos para serviços digitais. Condução de workshops, documentação técnica e definição de integrações e APIs.
Functional Lead, Business Analyst – Federal Oracle Projects, G-Invoicing Implementation
Functional Lead configuring Oracle Projects and G-Invoicing for U.S. Department of Education financial systems. Leading requirements, design, testing, documentation, and training for federal implementation.
Business Analyst, Wireless
Wireless Business Analyst coordinating carrier operations, contracts, network infrastructure, and service delivery for Uniti Wholesale. Supporting strategic wireless customers through cross-functional analysis and reporting.
Business Analyst, Risk Technology
Business Analyst improving risk technology and banking processes for Salmon, a fintech company. Driving requirements, integrations, automation, fraud prevention, and debt-collection solutions.
Senior Business Analyst
Senior Business Analyst supporting federal healthcare modernization with AI-driven patient health summarization. Translating clinical and technical needs into traceable requirements for clinician-facing systems.
Business Analyst IV
Senior Business Analyst leading requirements management and strategic initiatives at CareSource, a health insurer. Overseeing Epics, KPIs, process improvement, and cross-functional delivery.
Coding Business Analyst
Coding Business Analyst analyzing ambulatory coding and CDI data for Baptist Health Medical Group. Developing reports, graphs, templates, and continuous-improvement insights.
Business Analyst – 6 Month FTC
Business Analyst shaping academic affairs transformation at Arden University, a flexible higher-education provider. Translating complex needs into requirements, process improvements, and systems change.
Business Systems Analyst / Scrum Master
Business Systems Analyst/Scrum Master driving Agile requirements, backlog, ceremonies, releases, and incident response. Supporting GDIT’s government technology and mission-services delivery with AI/ML and DevSecOps practices.
Senior Business Systems Analyst – Open Finance Focus
Analista de Sistemas de Negócio SR no Sicredi, instituição financeira cooperativa, atuando com Open Finance. Traduzindo necessidades de negócio em soluções técnicas, integrações e histórias de usuário para engenharia.
Business Process Analyst – Principal
Business Process Analyst supporting GDIT’s federal EHR modernization and Indian Health Service missions. Managing acquisitions, task orders, reporting, and process improvement remotely across the US.
Senior Business Analyst
Senior Business Analyst supporting First American’s title and escrow services through AI transformation, process optimization, and strategic analysis. Translating complex business needs into requirements, insights, and measurable solutions.
Middle Project Manager, Business Analyst
Project Manager/Business Analyst improving creative-team workflows, documentation, onboarding, and automation. Supporting scalable operations for a globally distributed creative production team.
Senior Business Analyst
Senior Business Analyst shaping digital products for UK clients and public sector leaders. Defining requirements, managing backlogs, facilitating Agile ceremonies, and supporting discovery and pre-sales.
Business Analyst, CyberSec
Business Analyst supporting cyber security and information security transformation for a leading UK organisation. Eliciting requirements, assessing risks and coordinating delivery across business, technology, security and compliance teams.