Senior Solutions Analyst
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Job Description
Senior Solutions Analyst guiding Latin American retailers through technology transformation to Toshiba’s ELERA Commerce Platform. Assessing retail ecosystems, shaping solutions, and supporting customer pursuits.
Responsibilities:
- Lead customer-facing discovery sessions, workshops, and strategic discussions with retailers
- Assess complex retail environments including POS, payments, integrations, data flows, infrastructure, peripherals, cloud technologies, third-party applications, and business processes
- Develop current-state and future-state solution assessments
- Formulate and present prescriptive retailer transformation recommendations
- Identify incremental adoption strategies, quick wins, and early ROI opportunities
- Evaluate solution approaches based on value, effort, complexity, risk, dependencies, cost, time-to-value, and ROI
- Translate complex business and technical considerations for executives, stakeholders, technical teams, Sales, and Toshiba organizations
- Support pre-sales activities, customer pursuits, solution positioning, and strategic account discussions
- Develop solution and transformation blueprints and engage subject matter experts to mature them into executable plans
- Build working knowledge of Toshiba’s ELERA Commerce Platform and broader retail solution portfolio
- Incorporate AI into research, analysis, synthesis, solution exploration, documentation, content creation, and reporting
- Travel up to 25% for customer engagements, workshops, strategic pursuits, partner activities, and business needs
Requirements:
- 10+ years of relevant professional experience in retail technology, retail software, solution consulting, business analysis, product management, professional services, solution strategy, systems integration, or a related discipline
- Significant hands-on experience with retail Point of Sale (POS) software platforms and associated retail technologies
- Experience working with retailers in Latin America and understanding of the region’s operational and technology considerations
- Professional fluency in Spanish and English
- Ability to independently lead customer-facing discovery sessions, workshops, and solution discussions
- Strong understanding of retail operations and technology across the store and broader retail enterprise
- Broad technical literacy across system integrations, APIs, payments, data flows, infrastructure, cloud technologies, POS peripherals, and enterprise applications
- Exceptional analytical, critical-thinking, and problem-solving skills
- Strong understanding of business value and commercial considerations, including implementation tradeoffs and return on investment
- Strong facilitation and interpersonal skills
- Ability to operate autonomously with ownership and accountability
- Ability and motivation to incorporate AI into professional workflows
- Strong judgment when validating and using AI-generated information
- Preferred: deep experience with Latin American retail operations and technology, regional fiscal/regulatory requirements, retail transformation programs, strategic deliverables, global retailers, and multi-country programs
- Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or related discipline, or equivalent relevant professional experience
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