Senior Specialist, Client Delivery – Incent
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Job Description
Senior client delivery specialist supporting marketing partners and advertising programs. Managing customer service, marketing-content compliance, quality assurance, and partner success remotely in Missouri.
Responsibilities:
- Work with a wide range of clients and customers, primarily via phone, chat, and email, to understand marketing needs and resolve escalations independently
- Maintain accurate profile and communication records with proactive reporting tied to support and actions provided
- Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation
- Review marketing materials against established guidelines and brand standards to determine eligible reimbursement costs
- Work with customers to increase participation, engagement rates, and content performance on applicable platforms
- Lead partnerships by serving as a liaison with internal teams
- Collaborate with the team and participate in idea-sharing and brainstorming sessions
- Provide ongoing internal feedback and proactively communicate status and recommendations to customers
- Troubleshoot website functionality issues and work with IT to resolve them
- Perform monthly release testing and enhancement quality assurance
- Perform self-quality-control checks and take accountability for individual quality and productivity
- Perform pre-payment quality-control checks to ensure accuracy and compliance with program guidelines
- Support mentoring and training peers to increase program and platform knowledge and improve quality
- Flex job responsibilities up or down when needed
Requirements:
- Bachelor’s degree in a business, communication, journalism, marketing, or related field
- 1+ years of agency or related experience
- Some remote-work experience preferred and demonstrated ability to work independently
- Proven technical competence including experience with Microsoft Word, Excel, Outlook, and social publishing platforms
- Multimedia digital knowledge preferred
- Experience working with collaborative teams in a fast-paced environment
- Understanding of industry trends and a passion for technological innovation and client service
- Exceptional client and customer service skills
- Strong attention to detail and excellent time management
- Strong verbal and written communication skills
- A natural curiosity and eager desire to learn
Benefits:
- Remote work
- Full-time employment
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