Senior Team Leader, Receivables Support Operations
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Job Description
Senior Team Lead overseeing Receivables Support Operations at WEX, driving operational excellence and team performance.
Responsibilities:
- Supervise daily operations of the NAF Admin, OTR Admin, and Direct Debit teams
- Ensure timely and accurate processing of tasks in alignment with company policies and regulatory requirements
- Monitor team compliance with operational procedures, internal controls, and applicable regulations
- Identify operational risks and escalate issues to the manager as appropriate
- Serve as the primary point of contact for escalations and critical client/partner issues
- Track team performance metrics and ensure alignment with departmental goals and service level expectations
- Manage workload distribution, schedules, and resource allocation across teams
- Identify opportunities for process improvement and recommend solutions to the manager
- Lead implementation of workflow enhancements and operational efficiencies
- Collaborate with cross-functional teams to streamline processes and support departmental initiatives
- Maintain and monitor KPIs and metrics to ensure service quality and operational effectiveness
- Ensure adherence to operational controls, compliance requirements, and internal policies
- Maintain accurate records and documentation to support audits and regulatory standards
- Support cross-functional collaboration to ensure smooth operations
- Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes
- Lead, mentor, and coach team members to ensure high performance and engagement
- Conduct performance reviews, provide regular feedback, and support performance management processes
- Identify skill gaps and develop strategies to build operational bench strength and succession planning
- Support onboarding and training for new team members, including process documentation and knowledge transfer
Requirements:
- Bachelor’s degree in Accounting, Finance, Business, or equivalent work experience
- 3-5 years of experience in accounts receivable, receivables support, or complex operational functions, including 1-2 years in a leadership or supervisory role
- Strong analytical, problem-solving, and critical thinking skills
- Knowledge of direct debit processes, payment plan administration, and collections operations
- Familiarity with applicable regulatory requirements and internal controls
- Proficiency in Google Suite, including data analysis and reporting tools
- Ability to manage multiple priorities in a fast-paced environment and adapt to change
- Must successfully pass a background investigation
- Experience managing client/partner escalations and improving operational processes
- Exposure to bankruptcy administration, chargeoff management, or third-party collections processes
- Proficiency in leveraging technology and automation to improve team efficiency
- Understanding of compliance requirements and operational risk management
Benefits:
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
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