Senior UX Designer
Posted 1ds ago
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Job Description
Senior UX Designer leading UX strategy and hands-on design for NEC Software Solutions’ emergency-services control room platform. Guiding multiple Scrum teams, research, accessibility and design-system adoption.
Responsibilities:
- Lead the UX strategy and design direction for the control room software programme
- Develop and maintain a UX roadmap aligned to user needs, product priorities, technical dependencies and delivery plans
- Plan and coordinate design activity across multiple Scrum teams
- Anticipate design requirements and identify risks, dependencies and opportunities
- Improve design processes, ways of working and team efficiency
- Provide leadership, support, critique and mentoring to designers
- Advocate for user-centred design and increase UX maturity across teams
- Establish standards, principles and design patterns for consistent delivery at scale
- Act as an escalation point for design quality, consistency and delivery risks
- Design complex user journeys, workflows and interactions
- Produce wireframes, prototypes and implementation-ready designs
- Apply research, accessibility requirements, analytics and delivery constraints to design solutions
- Use design systems, reusable components and established patterns
- Create and maintain design documentation
- Plan, conduct and synthesise user research and usability testing
- Translate research findings into design recommendations, product decisions and roadmap priorities
- Build relationships with customers, stakeholders and multidisciplinary teams
- Facilitate workshops and collaborative design activities
- Communicate design rationale, risks, opportunities and trade-offs to technical and non-technical audiences
- Champion accessibility, usability and inclusive design
- Work with engineers to ensure design intent is delivered effectively
- Contribute to design systems and best practices across the organisation
Requirements:
- Must be eligible for UK Security Clearance
- Significant experience designing complex enterprise, case management, operational or internal digital products, with a portfolio demonstrating measurable outcomes
- Experience leading and supporting UX or Product Designers, while coordinating design activity across multiple delivery teams or workstreams
- Ability to develop and maintain a UX roadmap, ensuring design activity is planned and prioritised to support product objectives and delivery at pace
- Strong hands-on user-centred design experience, including user journeys, interaction designs, wireframes, prototypes and production-ready designs
- Experience using research and evidence to inform design decisions
- Strong stakeholder management, workshop facilitation and communication skills
- Experience working effectively within multidisciplinary teams
- Strong understanding of accessibility and inclusive design
- Experience designing within regulatory, compliance-driven or policy-driven environments
- Experience owning, evolving and applying design systems, including Material UI, reusable components and design patterns
- Desirable: experience with public safety, emergency services, policing, fire, ambulance, justice or similarly complex operational environments
- Desirable: experience designing products spanning multiple screens, user roles, workflows or interconnected systems
- Desirable: experience with established industry design systems such as Material Design or Human Interface Guidelines
- Desirable: experience using AI-powered design, research or prototyping tools
- Desirable: experience designing AI-enabled product experiences
- Pre-existing right to work and travel within the UK; documentary evidence required
- Subject to satisfactory vetting, references and occupational health checks
- A Disclosure Barring Service (DBS) check may also be required depending on the role
Benefits:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- Free access to LinkedIn Learning with over 15,000 courses
- Reasonable adjustments and accessibility support during recruitment or interview process


















