Service Business Consultant
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Job Description
Service Business Consultant driving aftermarket sales for KHS beverage and liquid-food packaging systems. Managing leads, proposals, customer relationships, KPIs, and field coordination.
Responsibilities:
- Act as the primary point of contact for aftermarket sales inquiries and customer negotiations
- Follow up on sales leads and opportunities; increase sales revenues through proactive customer outreach and quoting activity
- Identify aftermarket sales opportunities and collaborate with regional staff to close orders
- Work with the Conversions Manager and engineering to develop proposals and identify new sales opportunities
- Achieve sales targets on time and within budget while maintaining KPIs
- Visit the field for sales calls and conflict resolution to build customer relationships
- Ensure aftermarket solutions are executed properly in the field and remove barriers between sales, engineering, and field service
- Communicate with internal and external stakeholders to ensure project execution
- Expedite critical emergency requests for quotations when necessary
- Manage sales performance KPIs, including lead conversion rates, opportunity pipeline growth, and sales revenue metrics
- Contribute to annual business plans, including lead generation and market expansion strategies
Requirements:
- Bachelor’s degree in business management, engineering or related field
- 5 years of sales experience in the packaging industry or two of those years at KHS
- Equivalent combination of education and experience
- Must be able to navigate CRM and ERP systems; SAP preferred
- Experience in MS Office
- Ability to travel up to 50 percent of the time on public transportation including airlines
- Valid passport and driver’s license required
Benefits:
- Medical, Dental, Vision insurance offered at 30 days of employment
- Generous Educational Reimbursement program
- Company sponsored Life and Disability Insurance
- Paid Time Off
- Ten (10) Paid Holidays per year
- 401K with Company Match
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