Service Coordinator
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Job Description
Service Coordinator managing client communication and ticket coordination for MSP team. Focusing on client satisfaction and efficient service delivery.
Responsibilities:
- Act as a liaison between clients, technicians, and management to coordinate service tickets.
- Determine type of service to be performed.
- Schedule tickets according to urgency.
- Maintain strong client relationships and efficient operations.
- Support a dynamic team in a fast-paced environment.
Requirements:
- 1-3 years of experience in service coordination, customer service, or a related role.
- Experience within an MSP or IT services environment.
- Experience with ConnectWise, Autotask, ServiceNow, Zendesk, Salesforce, HubSpot, or comparable ticketing or CRM platforms.
- Experience handling client communication on open tickets.
- Experience triaging ticket urgency with technical teams.
- Experience keeping leadership updated on service issues.
- Experience answering calls and serving as the first point of contact for clients.
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