Service Operations Manager
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Job Description
Service Operations Manager responsible for managing Centrifugal Services in the UK & Ireland. Focus on operational excellence with a team of Field Service Technicians and customer satisfaction.
Responsibilities:
- To build customer loyalty and retention through delivering innovative, customer-focused and value-added service.
- Develop, and motivate a quality service team, developing skill sets and utilizing performance management tools to maximize employee engagement and to develop sustained superior performance.
- Planning resources for ongoing service contracts and emergency service needs.
- Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
- Manage EHS standards and behavior-based safety.
- Maintains quality standards by supervising project-assigned staff and inspecting job sites.
- Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
- Establish a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.
- Reporting of finance projections.
- Regular travel requirements with some overnight travel.
Requirements:
- Degree/equivalent or technical school; four (4) to ten (10) years of related experience and/or training; or equivalent combination of education and experience.
- Working knowledge of office equipment and Microsoft Office products.
- Compressed Air Systems knowledge.
- Travel both domestically and occasionally internationally required.
- Previous experience working within compressed industry.
- Working knowledge of EHS processes, documentation, Risk Assessments, Method Statements and Personal Safety.
- Friendly approach with strong interpersonal skills.
- Ability to function with minimal supervision.
- Role requires direct customer contact, need to be confident, courteous and professional in all situations with sound judgment and capability to operate with high level of autonomy.
- MS Office skills – proficiency in Excel, PowerPoint, and Word essential.
- Experience with finance forecasting.
Benefits:
- 25 days Holiday + 8 Bank Holidays
- Holiday Purchase Scheme – additional 5 days annual leave
- Company Van – with optional personal usage
- 5% Employee and 7% Employer Pension Contribution
- Westfield Health Cashback Plan
- Death in Service Benefit of 4x salary
- Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.
- Employee Assistance Program
- Enhanced Maternity and Paternity Policies
- LinkedIn Learning – full free access
- Electric Car Scheme (After successfully completing one year of employment)
- Cycle Scheme (After successfully completing probation period)
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