Software Engineer III – API Hub
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Job Description
Software Engineer III operating CSAA Insurance Group’s enterprise API and AWS platforms. Automating reliability, observability, deployments, and incident response for AAA insurance services.
Responsibilities:
- Support and maintain enterprise API management and gateway platforms
- Manage API onboarding, deployment, versioning, publishing, and lifecycle activities
- Configure API policies, routing, authentication, authorization, throttling, and traffic management
- Analyze API performance, availability, latency, and usage trends
- Design, develop, deploy, and maintain cloud-native solutions using AWS services
- Support AWS platform components including API Gateway, EKS, Lambda, S3, CloudWatch, IAM, Route53, SNS/SQS, and EventBridge
- Automate operational tasks using scripting, infrastructure-as-code, and cloud-native tooling
- Implement resiliency, disaster recovery, backup, and recovery solutions
- Troubleshoot infrastructure, networking, application, and cloud integration issues
- Implement monitoring, logging, alerting, dashboards, and distributed tracing
- Define and measure SLIs, SLOs, and operational reliability metrics
- Lead incident troubleshooting, root cause analysis, and problem management
- Participate in production support, on-call rotations, and major incident response
- Build and maintain CI/CD pipelines and deployment automation
- Support containerized application deployments using Kubernetes and Helm
- Develop infrastructure automation using Terraform, CloudFormation, or similar technologies
- Design, develop, test, and maintain scalable software components and platform services
- Provide technical guidance during design reviews, implementation planning, and troubleshooting
- Review system architectures and recommend improvements to availability, performance, and maintainability
- Create and maintain operational runbooks, support procedures, and engineering documentation
- Identify operational risks, recurring incidents, and service improvement opportunities
- Diagnose complex production issues across applications, APIs, cloud infrastructure, and integrations
- Lead root cause investigations and implement preventative measures
- Improve platform reliability, automation, observability, and operational processes
- Evaluate emerging cloud, DevOps, AI/ML, and platform engineering technologies
- Collaborate with Architecture, Security, Infrastructure, Product, and Development teams
- Communicate technical issues, risks, and operational status to technical and non-technical audiences
- Participate in planning, estimation, release readiness, operational reviews, and post-incident reviews
Requirements:
- 4+ years of proven experience in Software Engineering, Platform Engineering, DevOps, SRE, or Cloud Operations
- Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field; or equivalent combination of education and experience
- Experience supporting production applications and customer-facing platforms
- Success working within Agile and DevOps environments
- Knowledge of cloud-native services such as AWS Lambda, DynamoDB, and S3
- Experience with build, integration, and deployment tools such as Jenkins and Maven
- Experience with programming languages and frameworks such as Java/J2EE, Python, Node.js, JavaScript/TypeScript, and React
- Experience supporting enterprise API platforms at scale
- Strong AWS and Kubernetes operational expertise
- Experience leading production incident response and root cause analysis efforts
- Familiarity with Site Reliability Engineering principles and practices
- Ability to influence technical decisions across multiple teams
- Experience leveraging AI and automation technologies to improve operational efficiency
- Strong communication and team member relationship skills
- Success working in highly regulated, customer-facing environments
- Willingness to travel as needed for divisional/team meetings and other in-person meetings
- Must have authorization to work indefinitely in the United States
- CSAA does not provide visa sponsorship; applicants must not require immigration support now or in the future
Benefits:
- Annual bonus eligibility for most roles
- 401(k) with a company match
- Career growth opportunities
- Leaders and mentors supporting development opportunities and long-term success
- Remote-first flexible workplace
- Home-Flex roles working primarily from home
- Flexibility to work from various locations including CSAA offices
- Employee resource group participation and volunteering opportunities
- Reasonable accommodations for qualified applicants and employees with disabilities or other limitations
- Company-wide annual discretionary bonus through the Annual Incentive Plan (AIP), up to 8% of eligible pay
- Mentoring, leadership programs, tuition support, and hands-on experiences
- Inclusive and welcoming workplace
- Flexible workplace with in-person gatherings for moments that matter
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