Software Engineer, User Operations
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Job Description
Software Engineer for User Operations building AI systems that improve product quality and customer feedback integration. Collaborate with internal teams to deliver effective technical solutions for product insights.
Responsibilities:
- Develop AI-powered systems that synthesize customer signal at scale — separating noise from what matters, routing feedback to the right teams, and surfacing the voice of the customer in ways that actually shape product decisions.
- Build dashboards and data pipelines that give engineering and product leaders real-time visibility into bug volume, quality trends, and where their domains stand — by product area, severity, and over time.
- Build intelligent bug intake and triage systems — moving from manual, inconsistent prioritization to agentic pipelines that produce well-written, well-prioritized bug reports at scale.
- Build integrations across our tooling ecosystem (ticketing systems, payment processes, CRM, data warehouse, etc.) to create seamless workflows.
- Partner with domain specialists and support engineers to identify pain points and ship solutions quickly — you're building for an internal team that will tell you exactly what's broken.
Requirements:
- Experience working cross-functionally to deliver highly impactful, technical projects and systems
- Experience building internal tools, developer platforms, or operations infrastructure.
- Strong full-stack engineering skills — you're comfortable owning projects from database to UI.
- Experience with data pipelines, ETL processes, and analytics tooling.
- Deep product knowledge of Cursor and AI-assisted development workflows.
- Experience integrating with third-party platforms (ticketing systems, payment processors, CRMs).
- Strong sense of ownership and a bias for action — you ship fast and iterate based on feedback.
- Self-starter with curiosity, creativity, and a distaste for manual toil.
Benefits:
- None specified
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