Solutions Analyst
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Job Description
Solutions Analyst supporting the go-to-market teams at Introhive through CRM and AI technical knowledge. Collaborating with various teams to enhance customer experience and deliver proposals.
Responsibilities:
- Build and maintain demo assets — Create, configure, and keep current the demo environments and assets for our Solutions Consulting and Sales teams
- Support RFP and proposal processes — Assist in sourcing, interpreting, and articulating technical, security, and privacy details in response to prospect and client requests
- Manage knowledge bases — Own the organisation and ongoing maintenance of internal knowledge resources, ensuring content is accurate, accessible, and up to date
- Become an Introhive platform power user — Develop a thorough understanding of how our product works, how it integrates with other systems, and what problems our customers are trying to solve
- Contribute new technology perspectives — Actively bring ideas grounded in AI, automation, emerging tools, and industry trends to identify opportunities for innovation
- Collaborate across GTM and Product teams — Partner with Sales, Customer Success, Solutions Consulting and Product teams to support the full customer and prospect lifecycle
- Shadow senior Solutions Consultants — Develop technical, business, and customer-facing skills
- Travel — Attend company events and visit clients as needed
Requirements:
- 1-3 years of relevant professional experience (technical, pre-sales, consulting, or SaaS-adjacent roles)
- Exposure to or hands-on experience with CRM platforms such as Salesforce or Microsoft Dynamics
- A working understanding of APIs, data flows, and how modern SaaS applications connect and communicate
- A foundational understanding of information security concepts, data privacy requirements, and compliance frameworks
- Experience with or exposure to tools such as Tableau or Power BI is a strong asset
- Strong communication skills
- A collaborative, team-oriented approach
- Strong organisational skills and the ability to manage multiple priorities simultaneously
- An openness to mentorship, feedback, and continuous development
Benefits:
- Health insurance
- Professional development opportunities
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