Support Application Developer
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Job Description
Software Application Developer supporting Case IQ’s workplace-risk management SaaS platform. Building and debugging JavaScript applications while resolving customer issues and improving support outcomes.
Responsibilities:
- Provide full-stack development using JavaScript with Node.js and Backbone.js
- Modify data and update database structures for an SQL-type database
- Review and complete assigned tickets while managing the feedback loop as needed
- Provide technical support to customers via email and phone
- Acknowledge and resolve customer requests within SLAs
- Debug reported application issues and test and verify changes
- Update and manage GitHub branches and changes
- Use a Linux-based operating system to manage and deploy application changes via Docker
- Contribute to product evolution and acquire new knowledge to improve the support offering
- Maintain and promote high standards of security, confidentiality, and compliance
- Complete onboarding, role-specific training, and security/compliance expectations
- Handle customer requests and support workflows, document work, and escalate issues timely
- Resolve common issues independently and maintain accurate case notes
- Improve response quality, documentation, knowledge content, recurring issue visibility, or customer satisfaction
- Strengthen support quality, efficiency, and cross-functional problem solving; help mentor junior developers and collaborate within the team
Requirements:
- Graduate of a university or college computer science program
- Strong basis in building web applications using JavaScript, HTML5, and CSS3
- Excellent verbal and written communication skills
- Superior command of English
- Eagerness to constantly learn and apply new technologies
- Experience with NGINX, Bootstrap, jQuery, Backbone, PostgreSQL, Redis, Elasticsearch, Mocha, and Git
- Portfolio, demos, or published JavaScript code on GitHub are an asset
- Ability to maintain security, confidentiality, and compliance when handling company systems, customer information, and internal processes
Benefits:
- Work remotely within a flexible work environment
- Competitive company-paid benefits plan starting day 1
- Generous professional development budget
- RRSP/ 401k matching program
- Half-day Fridays in the summer
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