Support Assistant
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Support Assistant handling initial user support and system inquiries in a 100% remote role at Positivo S+.
Responsibilities:
- Provide first-level (Level 1) initial support for user tickets via support channels.
- Receive, log, classify, and track incidents, requests, and complaints in the system.
- Perform an initial assessment of requests, clarifying questions regarding the use of operating systems, basic software, and configurations of IT components and smartphones.
- Keep users regularly informed about the progress and updates of their requests.
- Inform users about the impact of planned changes to the IT environment.
Requirements:
- Education: High school diploma completed (college/university studies in progress or completed will be considered a plus).
- IT skills: Intermediate proficiency with the Microsoft Office suite.
- Profile: Excellent communication, proactive and dynamic, with a strong customer service orientation.
- Diversity: Position open to general applicants, with a preference for candidates with disabilities (PWD).
- Preferable experience: Previous customer service experience in call center environments or, preferably, in Service Desk / Help Desk routines.
- Ability to quickly learn new systems and IT tools.
Benefits:
- Medical and dental plans.
- Life insurance and meal/food allowance.
- Home office infrastructure or allowance.
- Employee discount club and discounts on Positivo products.
- Access to Wellhub (gyms) and Mente Tranquila (mental well-being program).
- Elleve Performance: Discounts on universities and courses.
Similar Jobs
Enterprise Applications – Automation Specialist
Enterprise Applications & Automation Specialist supports core business applications at New Era Technology. Driving AI-powered automation initiatives and improving efficiency and business processes.
US Healthcare Specialist – Clarity
Client Management professional focusing on healthcare client satisfaction and service delivery. Collaborating with internal teams and managing remote client relationships during US hours.
Tax Planning Specialist I
Tributary Planner managing indirect tax planning for Grupo Boticário. Engaging with business units to translate technical tax matters into business implications.
Nurse Practitioner, Evenings, Nights, Weekends, Full-Time
Remote Nurse Practitioner providing serious illness care management for various service lines. Collaborating with medical staff to optimize patient care through virtual assessments and medication management.
Prior Authorization Coordinator
Prior Authorization Coordinator at IVX Health reviewing and processing prior authorizations for specialty treatments. Role supports patient care and requires expertise in prior authorizations and payer guidelines.
Field Service Specialist
Field Service Specialist managing the Hatchery In Ovo Process for Zoetis in British Columbia. Responsible for customer service programs and emergency repairs in poultry hatcheries.
Campaign Launch Specialist
Campaign Launch Specialist setting up and launching digital marketing campaigns for healthcare clients. Working with Facebook, email, and SMS marketing as part of a fast-growing medical device company.
Auto Damage Trainee – Field
Field Auto Damage Trainee providing reassurance and solutions for customers after vehicle accidents. Inspecting damages, estimating costs, and partners with repair shops.
Regional Lead – Part Time
Regional Circles Lead supporting local community organizing and civic action through the Logos movement. Focused on assisting local volunteer groups and enhancing community impact.
Rheumatology Institutional Specialist
Field-based Institutional Specialist managing rheumatology brand access in key academic and government hospitals. Collaborating with healthcare teams to execute strategic business plans aimed at increasing product utilization.
Cardiovascular Disease Specialist
Cardiovascular Disease Specialist collaborating with healthcare professionals in Southern Illinois to drive patient impact. Field-based sales role focusing on relationship management and territory business planning.
Resource Coordinator
Northwest Resource Coordinator coordinating WWC initiatives supporting wildlife-livestock conflict reduction in the Northwest. Building relationships with stakeholders and managing projects to enhance ecological stewardship.
Production and Demand Planning Specialist
Especialista em Planejamento de Produção na GE Vernova, coordenando operações produtivas para otimização de recursos e atendimento ao mercado em demanda.
Cash Poster II
Cash Poster II providing extraordinary care through patient account posting and service at Intermountain Health. Involves balancing payments, researching postings, and collaborating across teams in a healthcare setting.
Senior Field Applications Specialist
Field Applications Specialist validating and providing support for Chemistry and Immunoassay instruments. Collaborating with customers and teams for operational performance within life sciences.
Creative Technologist
Creative Technologist supporting the Android Brand and Google Play Creative team by building tools and prototypes. Collaborating with cross-functional teams to translate tech into consumer-facing stories.
Creative Technologist
Creative Technologist supporting the Android Brand and Google Play Creative team with AI workflows and prototypes. Collaborating across teams to enhance creative processes and deliver consumer stories.
Audiologist
Dispensing Audiologist role focused on evidence-based hearing treatment at Auris Practice Solutions. Collaborating with ENT and audiology practices to restore patient confidence and communication.
Health Policy, Research, and Advocacy Internship – Unpaid
Intern at Global Health Action providing research support on health policy issues worldwide. Engaging with health systems and gaining experience in global health advocacy and research process.
Digital Fundraising Intern – Fall 2026
Digital Fundraising Intern at GHA supporting donor engagement and digital giving strategies for global health initiatives. Focusing on content creation, email campaigns, and donor relationship building.