Support Center Technician I
Posted 18ds ago
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Job Description
Support Center Technician troubleshooting refrigeration and controls systems for Copeland’s HVACR and cold-chain technology. Supporting customers, field technicians, and engineers remotely while resolving system issues.
Responsibilities:
- Serve as the primary point of contact for clients and internal teams seeking technical assistance related to refrigeration and control systems
- Provide remote and on-site support to diagnose, troubleshoot, and resolve issues involving compressors, valves, controls, and refrigerant circuits
- Collaborate with field technicians and engineers to resolve complex technical challenges
- Maintain accurate records of support requests, troubleshooting steps, and solutions
- Generate reports on system performance and recommend improvements
- Contribute to technical documentation and knowledge base materials
- Conduct training sessions and develop instructional resources for technicians and clients
- Participate in standard business hours and a rotating on-call schedule
- Travel to a Copeland site regularly as needed to collaborate with teams or customers
Requirements:
- 2 years of experience in BAS, BMS, or facility controls systems
- Strong troubleshooting and problem-solving skills in electrical or controls systems
- Ability to collaborate effectively with customers, technicians, and engineers
- Availability to participate in a weekly on-call rotation
- Experience with food retail case controllers (preferred)
- Previous field or contractor installation experience (preferred)
- Proficiency in reading and troubleshooting electrical prints and communications systems (preferred)
- Legally authorized to work in the United States
- No current or future work authorization sponsorship required
Benefits:
- Additional stipend when on-call shifts occur
- Medical insurance plans
- Dental and vision coverage
- 401(k)
- Flexible time off plans
- Paid parental leave
- Vacation and holiday leave
- Fully remote work arrangement
- Employee resource groups
- End-to-end employee development from onboarding through senior leadership
