Support Representative
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Job Description
Support Representative facilitating student interactions and addressing concerns for ELVTR's online education. Engaging directly with students and offering live class assistance and community support.
Responsibilities:
- Direct Support: Engage directly with students to support their needs through phone, email, and online chats.
- Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community.
- Instructor Liaison: Ensure clear and effective communication between students and instructors.
- Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience.
- Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning.
Requirements:
- Educational Background: A Bachelor’s degree in Business, Communication, or a related field is preferred.
- High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products.
- Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
- Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required.
- Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings.
- Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment
Benefits:
- Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.
- Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
- Remote Work with a Flexible Schedule: The freedom to work remotely, crafting a work-life balance that fits your personal needs.
- Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together.
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