Support Specialist I
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Job Description
Support Specialist I at CLEAResult, working remotely in British Columbia to assist residents with energy-saving solutions. Passionate about reducing emissions and collaborating with the community.
Responsibilities:
- Respond to inbound calls and emails from program participants, contractors, and other stakeholders, providing accurate and helpful information about the program requirements.
- Meet key performance indicators (KPIs), including hold times and after-call wrap up time.
- Provide support with application reviews and other administrative tasks.
- Work regular full-time hours based on Pacific Standard Time.
Requirements:
- 0-1 years of experience in a customer-facing role; call centre experience is an asset but not required.
- Post-secondary education is preferred.
- Strong verbal and written communication skills.
- Proficient with Microsoft Office applications.
- Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.
- Interest in sustainability, energy efficiency or building science
Benefits:
- Medical, Dental, and Vision Insurance with company premium assistance
- Life, AD&D, and long-term disability coverage paid for by the company
- RRSP company match
- Paid vacation, sick and personal time
- Paid company holidays
- Paid Volunteer Time; giving back to our communities is important to us
- Employee Referral Bonus Program
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to training opportunities to advance further in your career
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