Support Specialist L1
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Support Specialist at Wildix acting as a first contact for partner technical requests. Responsible for issue resolution, service configuration, and collaboration with internal teams and vendors.
Responsibilities:
- Act as the first point of contact for partner technical requests — make sure each is understood, prioritized and handled professionally
- Take ownership of requests end-to-end and proactively resolve issues that arise — handle first-line cases directly and route the rest to the right team, following them through to resolution
- Run first-line checks — review logs and traces to pinpoint where an issue sits
- Assist with service configuration and provisioning — guide partners and validate the information needed for accuracy
- Work with internal systems and external vendor portals, keeping data accurate and requests moving
- Provide timely status updates and respond to partner inquiries in a professional, efficient manner
- Identify and escalate recurring issues to ensure prompt resolution
- Collaborate with cross-functional teams to resolve more complex cases
- Maintain and update documentation, guidelines and best practices
Requirements:
- Minimum 1 year of experience in customer or technical support
- Comfortable with CRM / ticketing tools
- Basic troubleshooting and an analytical mindset — able to read logs/data and localize a problem
- Experience coordinating with third parties, vendors or other teams
- Strong communication and interpersonal skills
- Excellent attention to detail and problem-solving abilities
- Ability to prioritize tasks and work in a fast-paced environment
- Ability to work both independently and as part of a team
- A fast learner, comfortable picking up a new technical domain
- Fluent English (written and spoken).
Benefits:
- Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.
- Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.
- Career Growth & Development – Access to programs and events to keep you at the top of your game.
- Well-being Support – We offer access to psychology sessions to support your mental and emotional health.
Similar Jobs
Customer Service Representative
Customer Service Representative providing exceptional service at Johnson & Johnson. Collaborating with internal departments to enhance customer experience while managing inquiries and orders.
Especialista de Soporte L1
Support Specialist L1 providing IT support in a remote role for IRIUM. Seeking someone fluent in Italian and English with experience in ticketing systems.
Customer Experience Coordinator
Customer Experience Coordinator responsible for educating customers on moving-related services. Liaising with clients and ensuring exceptional customer service during the moving process.
Revenue Support Specialist
Revenue Support Specialist providing operational support for the Revenue team. Enhancing efficiency and coordination within the team while supporting sales representatives in their tasks.
Customer Service Agent II
Customer Service Agent responding to service requests from patients and providers at Sutter Health. Collaborating for continuous improvement in customer service and satisfaction.
Manager, Customer Experience, Partner Success
Manager at DoorDash managing relationships with BPO partners for customer experience. Driving performance and improving service quality with up to 25% travel involved.
Customer Experience Agent, Seller
Customer Experience Agent supporting sellers on Whatnot's live shopping platform. Responsible for resolving issues and improving seller experience.
Customer Service Representative – CSO, Phones
Customer Service Representative providing support for The Home Depot customers via phone inquiries. Responsible for creating effortless customer experiences and addressing questions about products and orders.
Customer Support Specialist
Customer Support Specialist providing technical assistance and resolving issues for ACT Innovations software platforms. Full-time remote position with opportunities for growth in a technology-focused company.
Senior Customer Service Manager
Senior Customer Service Manager ensuring timely resolution of customer concerns in the power generation industry. Leading operational strategy and providing ongoing technical support.
Customer Service Representative II
Customer Service Representative resolving property insurance requests. Engaging with clients and carriers while maintaining documentation in a fully remote environment.
Tier 2 Customer Support – Luxury Jewelry, Phones & Email
Customer Support Representative delivering exceptional support for a luxury jewelry brand. Handling customer interactions via phone and email with professionalism and empathy.
Customer Experience Associate I
Customer Experience Associate engaging with customers through various channels to resolve inquiries and maintain service standards. Collaborating with teams to ensure customer satisfaction and meet performance metrics.
Customer Service Representative – Bilingual English/Spanish
Customer Service Representative delivering high-quality service across various channels for NSC. Handling customer inquiries and technical support while ensuring accuracy and professionalism.
Técnico/a Microsoft Dynamics 365 Customer Service
Técnico/a Microsoft Dynamics 365 Customer Service managing and maintaining virtual work environments. Requires experience with Microsoft Dynamics and related technologies.
Senior Product Manager, Customer Experience
Senior Product Manager for AI-native customer platform in utilities. Leading end-to-end customer experience initiatives and working closely with cross-functional teams to enhance service.
Support Specialist
Tru-D Support Specialist providing technical support and implementation services for Tru-D customers. Building relationships and driving infection prevention success in healthcare settings with significant travel requirement.
Product Support Specialist
Product Support Specialist at Ylopo provides technical assistance to clients and resolves support cases. Collaborates with global teams to maintain customer satisfaction.
P & C Licensed Insurance Customer Service Representative II
Insurance Customer Service Representative responsible for resolving customer requests via Salesforce. Servicing property policies and delivering high-quality customer experiences in a remote environment.
Experto en servicio al cliente, salud
Atención telefónica a pacientes en el sector salud desde casa. Gestión de quejas y orientación en procesos.