Support Specialist
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Job Description
Support Specialist delivering high-quality customer support at Order.co. Handling inquiries efficiently through phone, email, and chat with a customer-centric approach.
Responsibilities:
- Providing prompt and professional customer support: You will handle a high volume of phone calls, emails, and chats from Order.co customers & vendors.
- Troubleshooting and problem-solving: You will utilize your problem-solving skills to identify and resolve customer issues.
- Communicating effectively: You will need strong communication skills to interact with customers in a clear, concise, and empathetic manner.
- Managing customer expectations: It is important to set realistic expectations for customers regarding issue resolution times.
- Documenting and tracking customer interactions: Accurate record-keeping is essential to ensure continuity and enable effective follow-up.
- Collaborating with internal teams: As a Support Specialist I, you will work closely with other teams within Order.co.
- Continuously improving customer support processes: We encourage a culture of learning and improvement.
Requirements:
- 1+ years of customer support or related experience, especially in a SaaS, e-commerce or startup environment
- Experience working with CRMs such as Zendesk
Benefits:
- Robust medical, dental, vision, and wellness benefits
- Flexible time off policies
- Employer-sponsored 401(k) + match
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