Support Specialist
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Job Description
Virtual Support Specialist at Stella Contracting, Inc. Providing administrative support to clients remotely in construction and contracting services.
Responsibilities:
- Respond to client inquiries via phone, email, and online chat in a timely and professional manner
- Schedule appointments and coordinate with clients and team members to ensure timely completion of projects
- Provide administrative support to the team, including data entry, file management, and document preparation
- Collaborate with other team members to ensure a seamless and efficient customer experience
- Maintain accurate and up-to-date records of client interactions and project details
- Identify and escalate any issues or concerns to the appropriate team members for resolution
- Continuously strive to improve customer satisfaction and retention by providing exceptional service
- Stay updated on company products, services, and policies to effectively address client inquiries and concerns
Requirements:
- High school diploma or equivalent; post-secondary education in business administration or a related field is an asset
- 1-2 years of experience in a customer service or administrative role
- Excellent communication skills, both written and verbal
- Strong organizational and time-management skills
- Proficient in Microsoft Office and experience with CRM software is a plus
- Ability to work independently and in a team environment
- Strong problem-solving skills and ability to handle difficult situations with professionalism and empathy
- Prior experience in the construction or contracting industry is preferred but not required
Benefits:
- Competitive salary and benefits package
- Opportunity to work remotely and have a flexible schedule
- Collaborative and supportive work environment
- Opportunities for growth and development within the company
- Chance to work with a reputable and established company in the industry
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