System Analyst – Customer Data, Core Banking Operations
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Job Description
System Analyst focusing on customer data and banking operations. Collaborating with operations teams to design efficient processes while ensuring compliance.
Responsibilities:
- Translate operational and business requirements into structured product specifications: mock-ups, user stories, process flows, and acceptance criteria
- Work closely with operations teams to understand their day-to-day work and transform it into clear, efficient processes
- Design operational interfaces and the workflows behind them
- Ensure that processes meet regulatory requirements and fit into existing customer and operational journeys
- Connect processes to the underlying systems, assess current integration capabilities, and define required changes
- Support the migration and extension of existing functionality on the new platform
- Hand specifications over to development and support testing, release, acceptance, and stakeholder demos
- Investigate operational issues using logs and system data
Requirements:
- 3+ years of experience as a business or system analyst in banking or financial services
- Hands-on experience designing operational interfaces, complex objects, and workflows
- Experience working closely with operations teams and embedding new processes into existing journeys
- Experience designing compliant processes in financial services
- Understanding of integrations: APIs, queues, and data exchange
- Experience using logs and data to investigate issues
- Strong analytical and problem-solving skills
- Ability to work effectively across business, operations, and technology teams
- English B2 — you’ll work with international colleagues
- Relevant experience in at least one of the following areas:
- Customer/contact management, master-data systems such as CRM or MDM, and KYC/AML processes
- Core banking operations, including accounts, transactions, and postings; GL/accounting exposure is a plus
Benefits:
- A passionate international team spanning the globe
- Rapid professional growth — merit, and merit only, rules the day
- Reward for performance and long-term success at Salmon
- A fast track to international growth
- A new office in Manila, Philippines
- Relocation support for eligible candidates
- Medical insurance, health and wellness benefits
- A program of events and activities both online and in person
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