Systems Engineer I
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Job Description
Systems Engineer I maintaining USACS healthcare systems, servers, security, and infrastructure remotely. Supporting technology projects, troubleshooting issues, and ensuring high availability.
Responsibilities:
- Maintain and support systems within the organization
- Work with other Engineers and departments on technology maintenance and projects
- Install, monitor, and manage operating systems, application software, and system management tools
- Ensure high levels of systems and infrastructure availability
- Monitor and test application performance, identify bottlenecks, and propose solutions
- Maintain backups, security, and redundancy strategies
- Troubleshoot and resolve system, application, and technical issues
- Manage server and application components during maintenance periods
- Update firmware and required device profiles
- Engage in quality control procedures
- Maintain and support a high-availability environment according to company standards
- Collaborate with the security team to analyze and mitigate vulnerabilities
- Assist in testing and implementing IT infrastructure
- Coordinate with vendors and IT personnel to resolve problems
- Participate in team projects and meet deliverables
- Maintain documentation for company systems and applications
- Provide efficient and accurate service while meeting deadlines
- Report project status, activities, and achievements to supervisors and team members
- Participate in responses to critical system issues during and after business hours
- Perform other duties as assigned
Requirements:
- Bachelor's degree from a four-year College or University preferred and a minimum of 2 or more years related experience and/or training, or equivalent combination of education and experience
- Core technologies include Windows 10 OS, MS Server 2012/2019, VMWare vSphere and Horizon View management
- Experience managing Active Directory Users and Computers, Group Policy Objects, groups and nested groups
- Familiarity with software licensing and hardware support
- Understanding of networking fundamentals and troubleshooting, including DNS, TCP/IP, VLANS, NetBIOS, switching/routing, and fiber channel
- Experience with basic O365 fundamentals and administration
- Knowledge and experience with basic scripting such as MS-DOS batch files and PowerShell
- Any knowledge related to Mobile Device Management a plus
- Experience in troubleshooting and customer support for complex technical issues
- Strong written and verbal communication skills and ability to work independently with minimal supervision
- Ability to prioritize requests and projects based on impact and urgency
- Highly organized with good follow-up skills
- Ability to deal professionally with sensitive and confidential matters and materials
- Customer service oriented
- Team player able to gain the trust and support of team members and drive cross-functional solutions
- Certification is a plus (VCP5+, CCA, MCSE, MCITP, NCDA, NCSA)
- Required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds
- Required to have close visual acuity to perform the job
Benefits:
- Medical, dental, and vision insurance options
- Health savings accounts (HSA) and flexible spending accounts (FSA)
- 401(k) employee and employer contributions
- Paid time off, including vacation, sick leave, and company holidays
- Paid parental leave & family support benefits
- Short-term and long-term disability insurance
- Life and accidental death & dismemberment (AD&D) insurance
- Employee assistance programs & wellness resources
- Bonus eligibility, equity, or other incentive programs, depending on the role
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