Tax Operations Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Tax Operations Manager overseeing payroll tax payments and team management at Toast. Ensuring timely tax payments while driving process improvements in a customer-focused environment.
Responsibilities:
- Manage, coach, mentor, and develop team members across the Tax Payments team and Tax Health Check program, fostering accountability and a culture of continuous improvement.
- Build and maintain quality control frameworks for the Tax Payments team, ensuring accurate and timely collection and payment of customer payroll taxes across all processing cycles.
- Drive standardization and disciplined execution of Tax Payments team processes, identifying and closing gaps in workflows to reduce error rates and improve throughput.
- Lead process improvement initiatives for the Tax Health Check program with the goal of increasing the volume of customers successfully provisioned and protected from negative tax filing or payment experiences.
- Oversee Tax Health Check specialists as they guide customers through TPA linking, Tax ID registration, and tax deliverable setup, ensuring a consistent and high-quality customer experience.
- Monitor workflow efficiency and audit operational performance across both functions; identify trends, surface risks, and implement corrective actions as needed.
- Build, maintain, and regularly present key performance indicators and OKR progress to stakeholders, including senior leadership.
Requirements:
- 7+ years of professional experience, including 4+ years of payroll tax experience
- 2+ years of people management or team leadership experience
- Demonstrated ability to build, document, and execute standardized operational processes
- Experience designing or operating quality control programs within a tax, payroll, or financial operations environment
- Track record of driving measurable process improvement outcomes
- Strong communication, interpersonal, and analytical skills with the ability to operate across all levels of the organization
- Solution-oriented with proven ability to manage multiple priorities in a high-paced, fluid environment
- Proficient in Microsoft Excel
Benefits:
- Competitive compensation and benefits programs
- Health insurance
- Flexibility to meet changing needs
Similar Jobs
Tax Manager
Remote Tax Manager delivering high-quality tax compliance and consulting services for a modern accounting firm. Leading tax engagements while building strong client relationships and supporting their financial success.
Senior Associate, Tax Compliance – Reporting
Senior Associate managing tax compliance and reporting for North America at Kantar. Collaborating with internal and external teams to ensure tax compliance and minimize liabilities.
Senior Tax Strategist
Senior Tax Strategist managing the Strategy team at Uplinq Inc. Leading tax strategy and client management with AI integration for small business owners.
Director, Property Tax
Director responsible for property tax services at DMA, managing teams and maximizing tax savings. Involves client relations, strategic planning, and team leadership in an employee-owned firm.
Indirect Tax Filings Specialist
Indirect Tax Filings Specialist managing tax compliance operations and filings across jurisdictions for trade infrastructure startup. Collaborating with Engineering to enhance automation and efficiency in tax processes.
Surplus Lines Tax & Compliance Specialist
Surplus Lines Tax & Compliance Specialist providing customer service support at ReSource Pro. Involves client communications, tax processing, and regulatory compliance.
Surplus Lines Tax and Compliance Specialist
Surplus Lines Tax & Compliance Specialist providing front-line customer service support to clients in insurance. Handling compliance tasks and managing client communications efficiently.
Tax Manager
Interim Tax Manager role for SaaS client to stabilize global tax operations. Remote position with potential for long-term engagement after 3-6 months.
Senior Manager, Corporate Tax – Japanese Bilingual
Senior Manager in Corporate Tax leading corporate tax practice with strategic influence and client relationships. Managing engagements and mentoring teams while providing executive-level tax advice.
Manager, Corporate Tax – Japanese Bilingual
Manager in Corporate Tax responsible for delivering high-quality tax services to clients while mentoring junior staff. Collaborating on tax engagements and providing strategic advice for mid-market clients.
Tax Analyst, Programmer
Seasonal Tax Analyst Programmer developing high-quality tax content for TaxAct software users. Researching federal and state tax laws while mentoring new analysts in a collaborative environment.
Tax Manager
Tax Manager coordinating the company’s tax compliance and serving as tax subject matter expert. Working cross-functionally to ensure tax considerations in business decisions.
Tax Director
Tax Director overseeing advisory and compliance elements of tax department at a leading firm. Engaging with clients, managing teams, and ensuring quality delivery across services in a remote setting.
Tax Manager
Remote Tax Manager at a boutique tax strategy and planning firm focusing on proactive tax planning. Collaborate with high-net-worth individuals and mentor tax associates for optimal outcomes.
Tax Manager
Tax Manager at a growth-minded firm leading strategic tax conversations for high-performing clients. Empowering proactive partnerships with clients in a fully remote position.
Tax Manager
Remote Tax Manager in a modern accounting firm delivering advisory and tax services. Leading engagements and fostering relationships with diverse client base for financial success.
Tax Manager, CPA
Remote Tax Manager at a boutique tax strategy and planning firm serving high-net-worth individuals. Creating proactive tax plans and managing tax associates in a client-centric environment.
Tax Manager
Tax Manager specializing in proactive tax strategies for entrepreneurs and real estate investors. Join a remote firm prioritizing strategy over compliance with a focus on mentorship and firm growth.
Senior Product Owner – Tax One
Product Manager overseeing Tax One project deliveries and coordinating with Product Owners and Engineering teams. Managing roadmaps and ensuring stakeholder communication and delivery timelines in a tech environment.
Director, HR Business Partner – Global Tax and Treasury
Director, HR Business Partner overseeing people strategies for global Tax and Treasury at Cargill. Collaborating with senior leaders to enhance organizational performance and culture.