Tax Professional
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Job Description
Experienced Jackson Hewitt Tax Professional preparing remote client returns and troubleshooting tax software. Supporting CSAs, tax professionals, and U.S. offices throughout tax season.
Responsibilities:
- Prepare tax returns remotely for clients working with Client Service Associates in Jackson Hewitt offices
- Communicate with Client Service Associates to gather information and ensure accurate, efficient return preparation
- Assist tax professionals with tax questions
- Resolve holds, rejects, and return-management issues
- Troubleshoot Jackson Hewitt software and process questions
- Support and coach tax professionals with varying levels of experience
- Work closely with the leadership team to support offices throughout tax season
Requirements:
- 5+ years of Jackson Hewitt experience required
- TP3 level or higher required
- General Manager or Area Manager experience strongly preferred
- Strong knowledge of Jackson Hewitt tax software, systems, and processes
- Experience preparing and troubleshooting complex tax returns
- Strong communication and problem-solving skills
- Ability to work independently while being an active part of a remote team
- Dependable, positive, and comfortable working in a fast-paced environment
- Full-time availability during tax season
- Dependable high-speed internet
- Reliable cell phone service
- A quiet, professional workspace
- Consistent availability and responsiveness during scheduled hours
- Current Preparer Tax Identification Number (PTIN) from the IRS required
Benefits:
- Free tax training
- Continuing education for tax preparers
- Flexible scheduling
- Tax Pro bonus program
- Other award drawings
- Seasonal opportunities
- Work-life balance
- Career development and transferable skills
- Recognition of wins in client satisfaction, returns completed, and other company objectives
- End-of-season team celebrations
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