TCM Support Navigator – AI Enabled
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Job Description
Transitional Care Support Navigator supporting AI-driven care coordination workflows at Bamboo Health. Resolving operational issues, engaging patients, and improving care coordination outcomes.
Responsibilities:
- Monitor and respond to escalated cases where automated outreach or workflows were unsuccessful.
- Assess escalation type and resolve operational issues or route clinical concerns to licensed staff or AI workflows.
- Perform targeted outreach tasks, including screenings, appointment scheduling/rescheduling, and patient re-engagement.
- Use structured workflows to resolve issues efficiently.
- Document actions and transition for continued automation.
- Escalate complex or unresolved issues appropriately and in a timely manner.
- Contribute to a high-volume, exception-based workflow with clear performance expectations.
- Provide feedback to improve workflows, automation, and overall process efficiency.
- Perform initial and ongoing virtual outreach using an omnichannel approach to a qualified population with the goal of engaging identified individuals to understand the needs and barriers to care.
- Utilize motivational interviewing techniques to understand the individual’s care goals.
Requirements:
- 1–3 years in customer service, healthcare support, care coordination, or call center roles.
- Experience with patient outreach and scheduling preferred.
- Strong problem-solving and communication skills.
- Ability to recognize and escalate clinical concerns appropriately (no clinical decision making).
- Comfortable using AI tools, scripts, and structured workflows.
- Strong organization and documentation skills.
- Experience in fast-paced, high-volume environments.
- Access to a quiet, HIPAA-compliant workspace with reliable internet.
- Someone who can thrive in a dynamic, fast-paced, and ever-changing startup environment, demonstrating the ability to navigate ambiguity and embrace challenges with resilience and flexibility.
Benefits:
- No specific benefits mentioned in the job description.
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