Team Lead Operations – Germany
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Job Description
Teamlead Operations für ein Unternehmen für nachhaltig gefertigte Babyprodukte. Steuerung von Logistik, Customer Service, Kosten, ERP/EDI und Prozessautomatisierung.
Responsibilities:
- Management of import partners and 3PLs, ensuring their performance
- Monitoring operational KPIs such as lead times, error rates and inventory
- Responsibility for shipping carriers such as DHL and Post AT across all markets
- Operational execution and conducting tenders and price negotiations with carriers
- Accountability for the logistics cost ratio as a central KPI
- Ownership of budgets for import and customer service
- Transparent reporting of cost drivers to executive management
- Coordination of the customer service team and ensuring modern service delivery with high customer satisfaction
- Ensuring clean order flows and EDI integrations with trading partners
- Identifying and implementing automation opportunities, ideally using n8n or Make
- Leading and developing the team
- Continuous process improvement
Requirements:
- 3–5 years of experience in operations, logistics or supply chain, ideally in e‑commerce/D2C
- First leadership experience or a clear readiness to take the next step
- Experience with budget responsibility and cost-related KPIs
- Confident use of ERP systems, preferably Weclapp
- Experience with Shopify or similar platforms
- Strong Excel/Sheets skills
- Hands-on, structured and ownership-driven working style
- Excellent German and good English
- Plus: B2B/EDI experience
- Plus: affinity for automation with n8n, Make or Zapier
- Plus: experience with cross-border e‑commerce (DACH + Southern Europe/Benelux)
- Plus: experience in a customer service environment
Benefits:
- Remote in Germany
- A key role with real scope to shape the business
- Flat hierarchies
- Modern tool stack
- Work in a team that treats operations as a competitive advantage
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