Team Lead – Senior Consultant, ITSM, IAM, ITOM
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Job Description
Teamleiter und Senior Consultant für ManageEngine-ITSM, IAM und ITOM bei MicroNova, einem deutschen Software- und Systemhaus. Führung eines fünfköpfigen Consulting-Teams sowie Weiterentwicklung von Beratungs- und Supportleistungen.
Responsibilities:
- Provide technical and disciplinary leadership for the consulting team in ITSM, IAM, and ITOM, including employee reviews and targeted professional development
- Take responsibility for workforce planning, candidate selection, hiring, onboarding, and offboarding
- Manage resources and capacity, including prioritization, task allocation, and utilization
- Provide technical and organizational support to Key Account Management and Partner Management, including the assignment of suitable consultants
- Receive and assess technical inquiries related to ManageEngine and coordinate their handling within the team
- Represent the ManageEngine portfolio to customers, partners, and at events
- Help shape the company’s strategy and market presence
- Further develop consulting and support services relating to ManageEngine
Requirements:
- Several years of disciplinary and technical leadership experience in a customer-facing technical team
- Several years of hands-on experience in presales, IT consulting, professional services, or technical support, ideally on the systems integrator or vendor side
- In-depth knowledge of Windows systems, Active Directory, networking, and IT security
- Demonstrated experience in employee development and in managing resources and priorities
- Strong presentation and communication skills when working with sales teams, customers, partners, vendors, and technical specialists
- Very good German and good English skills
- Willingness to travel within Germany, with travel accounting for no more than 15% of the annual working time on average
Benefits:
- 100% remote work and flexible working hours
- Fixed salary plus performance-based compensation component
- Company car for private use or, alternatively, a car allowance
- Permanent employment contract and 30 days of vacation
- Work remotely from anywhere in the world for up to six months per year; locations outside the EU subject to prior HR review
- Structured onboarding, personal support, and a wide range of professional development opportunities
- Company pension scheme and health and wellness benefits
- Company bike, corporate benefits, and team events
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