Tech I – Prior Authorization Operations
Posted 40ds ago
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Job Description
Tech I handling inbound calls related to prior authorizations for a health services company. Responsibilities include documentation, escalation, and customer service interactions.
Responsibilities:
- Takes in-bound calls from providers, pharmacies, members, etc.
- Provides professional and courteous phone assistance to all callers through the criteria-based prior authorization process.
- Maintains complete, timely, and accurate documentation of reviews.
- Transfers all clinical questions, escalations, and judgment calls to the pharmacist team.
- Assists with duties such as outbound calls, reviewing and processing Prior Auths received via fax and ePA, monitoring inquiries via department mailboxes.
Requirements:
- 1 years of prior work experience
- Associates Degree or Bachelors Degree preferred
- High School Diploma or equivalent GED
Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling
- Financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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