Technical Consultant, Commercial
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Job Description
Technical Consultant guiding Ramp commercial customers through ERP, HRIS, and API integrations. Advising on scalable financial workflows and influencing product development.
Responsibilities:
- Act as a technical advisor to customers and internal teams during high-value implementations and expansion opportunities
- Guide integration, configuration, and system design
- Assess customer requirements and propose scalable solutions involving ERP, HRIS, and API integrations
- Support technical workstreams with onboarding specialists and implementation leads
- Problem-solve technical hurdles and propose effective product implementations
- Participate in technical discovery and recommend best-fit Ramp architecture, including API usage
- Serve as a subject matter expert across HRIS and Accounting integration partners
- Troubleshoot integration blockers and guide complex configuration decisions without writing code directly
- Contribute to internal documentation and tooling for integration use cases
- Channel customer pain points and feedback to Product and Engineering teams to influence the product roadmap
Requirements:
- Bachelor's degree in computer science, engineering, finance, business, or a related field
- 2+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment
- Familiarity with ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows
- Comfort working with APIs, integration logic, and system architecture
- Ability to explain technical concepts to finance and operations stakeholders
- Strong communication skills
- Ability to work cross-functionally with Sales, Customer Success, Product, and Engineering
- Exceptional organization and problem-solving skills
- Adaptability and resourcefulness in fast-paced, ambiguous environments
Benefits:
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
- Offers Equity
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