Technical Consultant – Patient Monitoring
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Job Description
Technical Consultant supporting Philips patient-monitoring technology across Central/Northeast Pennsylvania. Installing, troubleshooting, and optimizing clinical monitoring systems in customer healthcare environments.
Responsibilities:
- Deliver onsite and remote technical support for customer issues
- Diagnose and resolve system, network, and application issues
- Install, configure, integrate, and test patient monitoring and IT infrastructure solutions
- Understand customer environments and requirements to implement and optimize systems
- Troubleshoot technical challenges using approved tools, test equipment, and diagnostic methodologies
- Analyze root causes and implement sustainable solutions
- Maintain documentation of system configurations, troubleshooting activities, and support procedures
- Follow configuration management and version control practices
- Collaborate with senior engineers, clinical partners, sales, and service teams
- Build technical expertise and contribute to knowledge-sharing and service-improvement initiatives
- Travel approximately 75% across Central/Northeast Pennsylvania, including customer and hospital/healthcare environments
Requirements:
- 2.5+ years of professional working experience in IT services or related technical environments
- Experience preferably in a field or hospital-based healthcare environment
- Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
- Foundational understanding of IT systems and networking concepts
- Technical troubleshooting skills
- Computer networking certification preferred, such as CompTIA Network+, CCNA, or equivalent/higher-level certification
- Associate degree in computer science, biomedical, engineering, or related field, or equivalent combination of education and listed experience
- Ability to travel for business, approximately 75% across the specified geography
- Ability to drive approximately 1–4 hours daily
- Ability to accommodate occasional overnight stays and travel by air and/or train
- Ability to work in office/home office, remote, and hospital/healthcare environments
- Ability to adhere to vendor credentialing requirements
- Ability to work flexible and non-standard hours, overtime, weekends, and on-call rotations
- Ability to wear required personal protective equipment
- US work authorization required; no current or future visa sponsorship
- Must reside in or within commuting distance to Central/Northeast Pennsylvania
Benefits:
- Field service incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Overtime eligibility
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement
- Philips Total Rewards benefits program
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