Technical Customer Success Manager – Cyber Security
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Job Description
Technical Customer Success Manager at Armis securing maximum value realization for customers from the Armis platform through implementation and support. Collaborating with various teams to enhance customer experiences and drive success.
Responsibilities:
- Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
- Understand customer use cases and provide recommendations to improve security posture and platform utilization.
- Build and maintain trusted relationships with technical stakeholders and decision-makers.
- Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
- Ensure deployment and configuration align with key business use cases and are delivered on schedule.
- Stay current on third-party integrations and how they interact with Armis within customer environments.
- Serve as a subject matter expert in your area of technical proficiency.
- Partner with Product, Engineering, Support, and Sales teams to drive account success.
Requirements:
- Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
- 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
- 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments
- 5+ years experience in Cyber Security, IT, Healthcare tech, or similar environments
- Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
- Strong communication and presentation skills across technical and executive audiences.
Benefits:
- Comprehensive health benefits
- Discretionary time off
- Paid holidays including monthly me days
- Highly inclusive and diverse workplace
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