Technical Lead

Posted 1hrs ago

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Job Description

Technical Lead owning Acticare’s Social Stack e-commerce platform. Building secure web, automation, and AI tools to drive digital sales and customer retention.

Responsibilities:

Take full ownership of the Social Stack website platform, including development, upgrades, performance, reliability, and ongoing improvement
Maintain website security, uptime, compliance, backups, monitoring, and disaster recovery readiness
Troubleshoot and resolve production issues quickly, professionally, and with clear communication
Own the technical roadmap, balancing stability, technical debt, customer experience, and commercial growth
Manage testing, deployments, release planning, change control, and post-release reviews
Improve site speed, user experience, conversion, online adoption, repeat ordering, and customer retention
Build and maintain integrations with ERP, CRM, reporting tools, Microsoft 365, and relevant third-party systems
Map customer journeys and remove barriers to online ordering
Create scalable documentation covering architecture, code, releases, integrations, and support processes
Collaborate with Sales, Customer Services, Operations, and Finance to prioritize development delivering measurable business value
Design and build web applications, client tools, and AI-powered solutions
Develop client-facing ordering, reporting, onboarding, and retention tools
Develop internal automation tools to reduce manual administration and speed routine processes
Create AI-powered assistants, dashboards, or workflows
Use analytics, customer feedback, and sales insight to prioritize high-impact work
Identify automation opportunities for customers using third-party purchasing or procurement systems
Support the objective of achieving 90% digital sales by 2027 and reduce dependency on manual order processing
Help shape the long-term evolution of the digital platform, including future technology and migration evaluations

Requirements:

Commercial experience developing, upgrading, and troubleshooting Social Stack websites
Comfortable working directly with the Social Stack codebase and supporting live production environments
Experience performing Social Stack upgrades and managing production issues
Strong full-stack web development capability, with the judgement to choose the right technology for the outcome
Experience managing e-commerce, customer ordering, or self-service platforms
Experience integrating websites with business systems, databases, APIs, and reporting platforms
Strong understanding of security, scalability, monitoring, testing, release management, and code quality
Practical daily use of AI tools in software development and workflow improvement
Commercial awareness and ability to connect technical work to business outcomes
Experience with CRM, ERP, Power BI, or similar business reporting environments
Experience building dashboards, customer-facing reporting, or self-service tools
Experience working in a B2B, distribution, or product-based business, including a retail/e-commerce/buy-sell business model
Experience shaping a technical roadmap or building digital capability in a growing team
Experience building apps
Takes ownership and follows through without needing constant direction
Curious, commercially minded, and comfortable challenging how things are done
Balances speed with quality, security, and long-term maintainability
Communicates clearly with both technical and non-technical colleagues
Enjoys building something new and wants to make a visible impact from day one

Benefits:

Highly competitive salary – paid weekly
HMO enrollment on commencement
Additional HMO dependents added each year of service
20 vacation days per year
7 sick days
Annual performance bonuses and incentives
Annual salary reviews and increases
Free cooked rice, snacks and hot drinks
Company polo shirts provided
Fantastic, bright and cheerful open-plan work environment
Prestigious clients and highly professional and friendly co-workers
Work from home or the office – you choose

Technical Lead

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